Technical Support Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Nordicrecruiters Tempo inteiro

Are you a Dutch-speaking tech-savvy professional ready for a dynamic support role while experiencing life in Lisbon, a vibrant European capital known for sunshine, culture, and quality of life? Were looking for a Technical Support Specialist fluent in Dutch (with good English) to join our international team and help deliver excellent technical support from the heart of Portugal.

What youll do

  • Provide first line and advanced technical support to clients and internal teams, resolving issues related to software, cloud services or IT infrastructure.
  • Troubleshoot problems, diagnose root causes, and guide clients or colleagues through solutions ensuring swift resolution and high-quality support.
  • Document all support requests, steps taken and outcomes thoroughly; maintain clear records and follow up on open tickets.
  • Collaborate with developers, operations and other departments to escalate complex issues, offer feedback and help improve service quality.
  • Contribute to continuous improvement by suggesting optimizations for support processes, tools or documentation standards.
  • Interact with clients in Dutch (and English as needed) offering clear and professional communication, ensuring client satisfaction and a high standard of service.

What were looking for

  • Native or fluent Dutch (C1+), plus strong English skills for international collaboration.
  • Experience in technical support, IT help desk, system administration or related roles with ability to handle cloud or software based environments.
  • Solid problem lving skills, patience, and ability to work under pressure while maintaining professionalism.
  • Strong communication and interpersonal skills comfortable explaining technical concepts to nontechnical users in a clear, friendly way.
  • Team oriented mindset and readiness to adapt in a multicultural, fastpaced environment.

Whats on offer

  • Competitive salary and benefits package, reflective of your experience and responsibilities.
  • A full time position within an international, friendly team with real responsibility and opportunity for growth.
  • Working in a modern, well equipped environment serving clients across European markets.
  • The chance to live and work in Lisbon combining professional opportunity with a high quality of life in a beautiful, historic, and cosmopolitan city.

Why Lisbon?

  • Lisbon enjoys a pleasant Mediterranean style climate, with mild winters and many sunny days making it an ideal city for outdoor living and a relaxed lifestyle.
  • The city blends historic charm and modern amenities: beautiful old neighbourhoods, vibrant cultural life, and a lively international community.
  • Compared with many WesternEuropean capitals, Lisbon offers good value for money: groceries, transport, dining and day today expenses stay relatively reasonable, especially outside the most tourist heavy zones.
  • Public transport is affordable and well connected, making commuting convenient without needing a car a plus for work life balance.

If you're comfortable working in support or tech environments, fluent in Dutch and English, and motivated to provide excellent customer service while living in a city with great climate, culture and lifestyle this Technical Support Specialist role in Lisbon could be a fantastic opportunity.

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