Customer Success Manager

**Who are we?**

Powered by the intelligence from our industry-leading AppSec security research team, and our AI-driven technology and services, our platform is designed to enable CISOs, AppSec and development leaders to prioritize their teams’ focus on what impacts their business.

**What are we looking for?**

We are seeking a talented and highly customer focused member to join the Checkmarx CSM team.

Our Customer Success Managers (CSM) are critical to our relationships with our customers. They are responsible for ensuring customers successfully onboard, adopt and realize the value from Checkmarx solutions. CSMs are highly motivated and skilled customer relationship builders who drive adoption of our solutions, generate referrals, drive customer loyalty, and secure long-term relationships. This is all achieved by knowing the customer, designing plans to deliver maximum value, and to be consultative in the journey to becoming a trusted advisor.

**How will you make an impact?**

In this role, you will be managing existing and new customers, focused on improving customer retention, increasing adoption of Checkmarx within the customer base, identify expansion opportunities and identifying and escalating customer issues that require remediation.
- Know the customer: Customer business, Executive alignment and AppSec/Dev team, Desired outcomes, maturity assessment and aspirations, challenges.
- Lead and coordinate the deployment and adoption of Checkmarx products.
- Know the Checkmarx solution, the AppSec market, and competition
- Conduct regular touchpoint sessions to validate that we Know the Customer, review KPIs (Key Performance Indicators), and drive customer awareness of product features and Checkmarx services.
- Harness all necessary resources to maximize the adoption and realized value of their purchased solutions, identify risk and mitigate in a timely manner.
- Maintain accurate view of health of assigned customers using existing tools and procedures in place.
- Work closely with Product management, R&D and Support teams to promote customer requests.
- Proactively anticipate customer needs and effectively manage reactive customer requests.
- Must have a strong bias toward guiding product maturity with customers.

**Requirements**:
**What is needed to succeed?**
- Minimum 3 years of experience in Customer Success Management, Technical Account Management, or Technical Support in a software company
- Proficient in English (Verbal and Written)
- Familiarity with AppSec and Software Development Lifecycle Methodologies.
- Ability to connect and build long-lasting relationships with customers through consultative conversations
- Ability to understand and articulate complex technical concepts and be a creative problem solver
- Ability to manage projects and initiatives to timelines.
- Capable of working independently and as part of a team
- Ability to adapt to changes and work in a fast-paced environment
- Detail-oriented - able to capture proper information correctly and accurately
- Strong customer-facing and excellent presentation skills
- Ability to adopt and effectively use other platforms and solutions, as needed

**Advantages**:
What we have to offer:
Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year.
- Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law._

Position (%):
100

CX Work Location:
Portugal Braga Office

Regional Listings:
EMEA