Business Operations Coordinator Emea

2 semanas atrás

Coimbra, Portugal OM Digital Solutions GmbH Tempo inteiro

**Business Operations Coordinator EMEA**
OM Digital Solutions is currently looking for a **Business Operations Coordinator EMEA **to join our team. In this role, you will be providing administrative support for Sales and Marketing function.

Do you enjoy working in an international environment and feel comfortable communicating in English and German? Then let’s get in touch:
**What you’ll do**:

- Perform varied administrative work in line with standard procedures or framework instructions and fulfil independently administrative tasks for Sales and Marketing function within designated region
- Takeover of remaining, operative tasks (backlog handling, redistribution, order monitoring, corrective bookings, open claims handling, dunning and ageing follow up, etc.)
- Mediation of all satisfaction between Sales and Marketing function and communication with SaSu team (Order management and EDI orders, wrong prices, Credit/Debit Notes)
- Takeover of problem cases that cannot be clarified at SaSu (authorization of returns, communication / support in case of customer complaints)
- Customer contact / communication (appointment requests, clarification of service escalation cases, Authorization of Returns.)
- Preparation of compensation payments (compensation of stock value)
- Contract management (annual agreements, etc.)
- Representation / assumption of all operative tasks in connection with order processing within designated region (Customer master data, local prices, items discontinued, conditions,)
- Perform other tasks according to the supervisor’s instructions
- E-shop administrative support (receipts, invoices, discounts verification, clarification of escalation cases)
- Credit limit management
- Takeover and support activities across all regions where needed

**What you’ll need**:

- University degree/secondary education + work experience
- Active knowledge of English and French
- PC skills, user knowledge of office software (MS Office, Outlook, etc.)
- Pleasant demeanor
- Communication skills
- High professional commitment
- Efficient assimilation of new knowledge

**What we offer**:

- A fast paced and dynamic organization & the opportunity to bring in own creative ideas
- Flexible working hours
- 24 days of holiday time each year
- Birthday day off
- Health care benefits
- Bonus participation

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