Service Desk Agent German Speaker

Há 6 dias

Lisboa, Portugal HCL Technologies Portugal Tempo inteiro

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.

Tasks
- Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
- Coordinate regular calls with the client, for refills and upgrades to product accessories.
- Process both client-generated and internally generated service request tickets, within specified delivery times.
- Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.

**Requirements**:

- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year’s experience in a Customer Support or client facing role, preferably in a multi-national environment.
- Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
- Adaptable to working alongside the time zone and calendar of local stakeholders.
- Required Language Thresholds: German (C2: Native-Level Fluency), English (B2: Independent User Level)

**Benefits**:

- Competitive Salary
- Meal Allowance on Card
- Career Progression Opportunities
- Parenthood Program
- Well-rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Staff Canteen with varied food options and river-facing balcony seating

  • Service Desk Agent German Speaker Hybrid

    Há 6 dias

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - German Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and...

  • Service Desk Agent

    Há 6 dias

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

  • German Service Desk Agent

    Há 2 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations...

  • Service Desk Agent

    1 semana atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Service Desk Agent Location: Remote, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in timely and efficient manner - Ensure customer satisfaction and provide professional customer support - Support standard queries...

  • German Service Desk Agent

    2 semanas atrás

    Lisboa, Portugal Colt Technology Services Tempo inteiro

    Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. **German Service Desk Agent** **Job Level**: **PT2**: **Reporting to**: **Carlos Mendonca**: **Function**: **Ops & Engineering / Network Ops**: **Primary job...

  • Service Desk Agent

    2 semanas atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - Arabic and French Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative,...

  • Dutch-speaking Service Desk Agent

    2 semanas atrás

    Lisboa, Portugal City Job Offers Tempo inteiro

    **Dutch-speaking Service Desk Agent** (Remote anywhere in Portugal) Are you a positive person who wants to help find solutions through innovative technology? If your language is Dutch and you dream of living in Portugal, this offer is for you! **Dutch-speaking Service Desk Agent** We are seeking Dutch speakers who want to help solve customer issues and...

  • French-speaking Service Desk Agent

    1 semana atrás

    Lisboa, Portugal City Job Offers Tempo inteiro

    **French-speaking Service Desk Age**nt **(Remote anywhere in Portugal)** Are you a positive person who wants to help find solutions through innovative technology? If your language is French and you dream of living in Portugal, this offer is for you! **French-speaking Service Desk Agent** We are seeking French speakers who want to help solve customer...

  • Service Desk Agent to IT Company

    1 dia atrás

    Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro

    Posted 29 June 2021 LocationLisbon DisciplineCustomer Service Reference33179 Alrik Hoffmann Are you tech-savvy, a good listener, and a great problem solver? Do you pride yourself on being solution orientated and helping others? Would you like to develop a career as a Service Desk Agent in an international company for one of the world's biggest...

  • Customer Service German Speakers

    2 semanas atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Service German Speakers | Relocation to Lisbon Job Openings Customer Service German Speakers | Relocation to Lisbon About the job Customer Service German Speakers | Relocation to Lisbon ️Ready to take off your career and live an international experience in Lisbon? Cross Border Talents is looking for German native speakers to join a Customer...