Customer Support in Italian

**IT**:Assistenza clienti in italiano: Assicurazioni, ufficio di Lisbona, lun-ven (chiamate inbound e backoffice)
**PT**: Apoio ao Cliente em italiano: Seguros, escritório de Lisboa, Seg-Sex (Inbound Calls & Backoffice)

**Location: Lisbon, Portugal**
- **Possible start: 8.01**:

- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:

- **Working schedule time frames**:Monday-Friday**:7:30-20:00**(Portuguese time - 8h/day, 40h/week, 5 days/week) **with weekends off**:

- **We do NOT require previous experience**, we will teach you everything

**Company**:
Our client is the world's largest publicly traded property and casualty insurer for Homeowners.

If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you

You will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

**As a Customer Support you will**:

- **Receiving telephone calls or chat from Italian clients**wishing to obtain various types of information concerning the insurance policy **-only inbound**:

- Indexation and electronic archiving in our document management tool
- Policy changes/Cancellation requests/Making a claim, updating payment details
- **This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account**

**What do we expect**:

- **Fluency in Italian (C2 - native)**:

- **Communicative English level**:

- You live anywhere in Lisbon or you are ready to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**Competitive salary and remuneration system (incl. meal allowance)**:

- **Base salary: 1166 € gross x 12 months**(or 1000 € gross x 14 months) - you choose the payment schedule
- **up to 100€**gross performance bonus/month,
- **meal allowance: 7,63€ NET/day**(approx. 167,86€ NET/month in a voucher card)
- Your average _**monthly gross salar**_y ranges _**from €1166 to €1434**_

**What we offer**:

- **Possible start: 8.01**:

- **Working time frames: Monday-Friday**: 7:30-20:00 **(40h per week, 8h/day)**with weekends off
- **Full-time fixed-term contract**for 6 months with the possibility of extension (under Portuguese law), with **NO Permanence Clause required**:

- **Training is provided at the beginning of the work**:

- We offer office based work system in our modern location in Lisbon - Oriente
- **Complete online hiring process regulated**:

- **A Bring a Friend Program with attractive incentives**:

- Private Health Insurance from day 1

**What do we expect**:

- **Fluency in Italian (C2 - native)**:

- **Communicative English level**:

- You live anywhere in Lisbon or you are ready to relocate here
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?
- # _assistente administrativo; apoio ao cliente; vagas emprego; atendimento ao cliente; assistente apoio cliente; operador de call center; companhias aéreas, italiano, falantes de italiano, italiano, parlanti italiano

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: 1,166.00€ - 1,434.00€ per month

Application Question(s):

- Do you speak English at full working proficiency level (min. B2)?
- Is your Italian at min. C2 level?
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Your current location:

- When is the closest possible date to start for you?
- Are you ready to work in our Office in Lisbon Oriente?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?

**Education**:

- High school or equivalent (required)

**Language**:

- English communicative (B2) (required)
- Italian (C2-native) (required)