Manager Claims

Purpose & Overall Relevance for the Organization:
- The Claims & Trade Terms Manager is responsible for maintaining adherence to Global Policies, drive strategic topics throughout the team, manage Claims, Invoicing and Trade Terms topics and provide ongoing support to the Director GBS Account & Sales Operations. In this position he or she will be managing projects, including process standardization related as well as tools implementation ones and focus on stakeholder management. The Claims & Trade Terms Manager will act as escalation point for the process related issues both from the customer and the colleagues and be responsible for managing the GBS Claims and Trade Terms staff and balancing workflow of the function. Ensure and enhance a reliable, adequate, and competitive customer service level for all customers.- Key Responsibilities:
- Responsible for the service delivery of an Account & Sales Operations team serving the customers, delivering performance that meets or exceeds service level agreement targets
- Responsible for the Invoice Management, Claims Management and Trade Investment Management topics
- Drive continuous improvement in the Claims & Trade Terms teams by introducing Lean principles and developing team members
- Project manage the implementation of technology solutions
- Manage customer relationship, which includes problem resolution and root cause analysis
- Manage the relationship and support requests from partner departments and other stakeholders in the business
- Facilitate review of the claims position of the customer to sales and credit management teams
- Act as escalation point for the process related issues
- Work with relevant stakeholders and provide the Account & Sales Operations GPOs with recommendations to technology and process improvements
- Establish and maintain strong controls over the work performed
- Fill vacant positions in the team
- Develop the team’s functional and social competencies based on the Leadership Framework and the adidas values
- Build and maintain a strong Growth Mindset and Emotional Intelligence in the teams
- Perform talent management with the aim of developing employees within the context of their potential and talent (in specific teamleads)
- Key Relationships:
- Account Operations
- Sales
- Credit Management
- FP&A
- Global Process Owners
- Local HR and TA
- Knowledge, Skills, and Abilities:
- Strong communication and people management skills
- Strong stakeholder management
- Customer orientation and empathy
- Knowledge of LEAN methodology
- Solid knowledge of GBS Account & Sales Operations scope (in specific Trade Terms, Claims, and Invoice Management areas)
- Strong quantitative and analytical skills
- Experience with Salesforce and SAP
- Strong interpersonal skills combined with an ability to navigate easily within complex organizations, connect with a variety of functions, audiences, etc.
- Able to prioritize workload while sometimes having a high-volume of administrative work to execute
- Timely and complete achievement of set goals, while maintaining appropriate quality of parameters
- Highly results driven and self-motivated team player with integrity, trust, and perseverance.
- Ability to work under pressure as well as prioritizes and complete tasks in order of importance
- Good Problem solving and analytical skills.
- Requisite Education and Experience / Minimum Qualifications:
- Degree in Finance, Sales or Logistics
- Minimum of 5 years of relevant experience in End-to-End processes specifically for Acct & Sales Ops activities
- Experience with process improvement and root cause analysis
- Experience in an Acct & Sales Ops Leadership role
- Proven work experience in people management/ demonstrated ability to manage a medium-sized team
- Experience in project management
- Experience in Shared Service environment is considered a plus

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

***
- J