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Knowledge & Content Manager
3 semanas atrás
Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community-driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors in Europe. If you are passionate about real estate and would like to join a dynamic, talented and diverse team of professionals - you are in the right place
We are on a steep growth curve and are looking for a Knowledge & Content Manager to further develop our Customer Experience strategy.
Tasks
- Define the knowledge management strategy for our knowledge base and maintain high-quality, up-to-date, and searchable content for audiences of varying skill levels, while assessing the impact of chatbot integration.
- Maintaining the knowledge management system or platform and leveraging analytics to evaluate business impact (ex: return on investment), track the usage and define the efficiency of the knowledge base content.
- Lead, coach and develop a team of authors from each department
- Establish writing guidelines based on knowledge base best practices and develop the team to ensure they are achieving or surpassing them.
- Encouraging a culture of knowledge-sharing and collaborative workflow among departments and project teams
- Ensuring that employees are sure of the knowledge management processes, including the purpose of doing so.
- Making sure that the right knowledge goes to the right people, and that this information is promptly applied to business activities
- Helping capture new knowledge with the usage of a knowledge management system
- Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics
**Requirements**:
- Bachelor's or Graduate's Degree in business, IT, English, technical writing and communication, or related.
- Minimum of 3 years experience as a Knowledge Manager, Content Strategist, Technical Writer or related field.
- Experience working with Content management systems (CMS), Knowledge-bases and / or intranets.
- Great leadership, effective communication, problem-solving, coaching and teamwork skills to adequately manage competing priorities.
- Strong attention to detail, organizational skills and analytical skills
- A confident, natural leader and problem solver with demonstrated critical thinking and collaboration skills.
- Strong command of English language and good communication skills.
- Nice to have: CKS / CKM certification: Project management certification
**Benefits**:
- Join a great team and become a strong leader within the Habyt cosmos: your colleagues are talented, motivated self-starters
- Calm health and wellness App, Premium subscription
- Be a part of an innovative business model with global impact; A high degree of responsibility and involvement from day one
- Fast decision-making and flat hierarchies make Habyt a great place for your professional growth
