Bloom - Customer Support Specialist (Portugal

**About Bloom.**
- Today, one in every four women suffer from a pelvic-health disorder and Bloom is here to change that. Sword Health developed Bloom to connect millions of women with accessible pelvic-health care, using the most innovative technology available today. Bloom includes customized guidance from Pelvic Health Specialists, the Bloom Pod by Elvie, and a mobile app to track real-time results and progress. Women meet with Pelvic Health Specialists remotely and progress through the program from the comfort of home, on their own time.

**About Sword Health.**
- 2 billion people across the world are limited by physical pain. When people live without pain, they are free to do the things they love most. Sword develops new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain. Our customers include some of the most progressive Fortune 500 companies, as well as over 160+ other established businesses across the world.

Sword empowers members to complete a personalized physical-therapy program from the comfort of home. Sword’s personalized care is more effective than traditional standards of care and has proven to deliver best-in-class clinical results. Since breaking into the market, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality MSK care accessible to everyone.

This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high-caliber people with passion, commitment, and energy to create and deliver technologies, services and products that drive human progress forward. We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword, working alongside great people pioneering novel products and cutting-edge technologies.

Women’s physical health has been a silent problem in healthcare for decades. In the US alone, 1 in every 4 women suffer from a pelvic health condition. Bloom is the comprehensive, clinical-grade digital solution for treating physical health issues, allowing women and all people with vaginal anatomy to recover in the comfort and privacy of their homes. Whether patients are suffering from pelvic health, bowel/bladder and sexual health disorders, or going through pregnancy, postpartum, or menopause, Bloom can provide them with the answers, support and care they need.

**What you'll be doing**:

- Have a positive, empathetic and professional attitude toward our customers at all times;
- Respond promptly to customer inquiries;
- Knowing our product so you can provide support in all its components;
- Manage customer's requests from beginning to end;
- Process orders, forms, and requests;
- Communicate and coordinate with the customer support team and other teams as necessary;
- Identify and assess customers’ needs to achieve satisfaction and provide professional customer support.

**What you need to have**:

- Proficiency in English;
- Able to work under pressure in a fast-paced environment;
- Able to work across all levels within an organization with a collaborative approach;
- Outstanding communications skills;
- Proactive and independent;
- Multitasking;

**We'd Love to see**:

- Knowledgeable and experienced in service desk solutions;
- Proven working experience in providing customer support;
- Backoffice or Administrative experience (not Mandatory);
- Zendesk/Jira knowaladge (not Mandatory).

**To ensure you feel good solving a big Human problem, we offer**:

- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A stimulating environment with room for creativity.
- We are proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and teammates is critical to our success as a global company. The more inclusive we are the better our work will be._

**Sword Benefits - Portugal**
- Health, dental and vision Insurance
- Meal Allowance
- Equity Shares

**Sword Perks - Portugal**
- Phone Stipend
- Flexible working hours
- Work from home
- Unlimited Vacation
- Free Digital Therapist for your family
- Snacks and Beverages
- English Class