Customer Service Representative

Há 4 dias

Lisboa, Portugal Binance Tempo inteiro

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
- Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

**Responsibilities**:

- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers

**Requirements**:

- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- French native and fluent in English
- ** Willing to work weekends and irregular hours which will include night shifts**

**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
._

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Portugal EB Global Skills Tempo inteiro

    19 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Ready to kickstart or advance your international career? Join one of the world’s leading companies right in the heart of Lisbon — Portugal’s vibrant capital! This is your chance to be part of a global team, make a real impact, and embrace the...

  • Customer service representative

    2 semanas atrás

    Lisboa, Portugal CBTalents Tempo inteiro

    About the job Customer service representative Customer Service Representative (Italian Speaking) Lisbon, Portugal | On-site Role Overview Join our dynamic team supporting innovative medical device solutions, providing exceptional customer service to Italian-speaking customers. Key Responsibilities - Handle inbound customer inquiries with empathy and...

  • Customer Service Representative

    1 semana atrás

    Lisboa, Portugal Binance Tempo inteiro

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    About the job Customer Service Representative Customer Service Positions - Multiple Languages | Lisbon, Braga & Aveiro Are you looking for an exciting career opportunity in customer service? We are hiring for multiple positions across various projects and industries! If you are fluent in French, German, Italian, Spanish, Portuguese, Dutch, Norwegian,...

  • Customer Service Representative

    Há 6 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    About the PositionAs a French Customer Service Representative, you'll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat with...

  • Customer services representative

    2 semanas atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    Position: Customer Service Representative (German-speaking)Location: Remote from PortugalStart Date: 6 November 2025Contract Type: CDD 6 months About the Role Are you passionate about helping people and providing excellent service? We are looking for a German-speaking Customer Service Representative to join our team remotely from anywhere in Portugal.In this...

  • Customer Service Representative

    Há 6 dias

    Lisboa, Portugal Teleperformance Portugal - City Center (hq) Tempo inteiro

    Incredible Opportunity in Portugal First Year: 100% tax exemption for under 35 Advantages for the following 10 years Company housing Reimbursement of your initial flight Portuguese language courses and monthly activities Private health insurance 1 round-trip flight to your home country every year Requirements: Most in-demand languages: English, Dutch,...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 30 000 € - 40 000 € por ano

    Job Description: Customer Service Representative - PlayStation (English Market)Join our team as a Customer Service Representative for one of the most iconic gaming brands, PlayStation. You will be the first point of contact for PlayStation users, assisting them with technical support, product installations, software synchronization, and providing effective...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal CBT Tempo inteiro 25 000 € - 35 000 € por ano

    Job Title: Customer Service Representative (Spanish + C1 English) – Onsite in LisbonLocation: Lisbon, PortugalJob Description:We are looking for a dedicated and customer-oriented Customer Service Representative with proficiency in Spanish and a C1 level of English to join our team in Lisbon. The successful candidate will be responsible for providing...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Portugal Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...