Technical Advisor for Internet and Smart Home

**Why join us** Hi, interested in a smart job? If you are passionate about digital assistants, smart homes, or IoT devices, come join our tech-savvy team in Lisbon. You will thrive on working in an innovative community focused on technology and your career development. We are bringing **Tech Support Advisors **on board for one of the most desirable brands in the world. No two days will be the same as you’ll provide speedy, personalized solutions to a wide range of customers. **Your mission at Webhelp** Our client is an IT American brand that is widely recognized as the “world’s best search engine” because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace. **What you will be doing at Webhelp** As a **Tech Support Advisor**, you will: - Respond to inbound customer requests, document relevant case information - Ensure excellent customer satisfaction - Collaborate with other technicians to resolve or properly close help tickets - Manage an individual ticket queue - Responsible to follow the direction of the management and providing feedback **What we are looking for** Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are digitally savvy and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively. **We’ll be a great match if you**: - Are native or proficient in** Finnish (C2) **and fluent in **English (B2)** - Possess excellent writing and verbal communication skills to simplify technical language for non-technical users - Demonstrate patience when communicating and solving issues - Treat all data and personal information with the utmost confidentiality - Keep up with the latest smart home gadgets and tech-related trends - Are proactive, self-motivated, and a great team player You appreciate our values of **recognition**, **integrity**, **unity**, and **commitment,** and you are eager to create the **"wow"** too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. - Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment._ **What we offer** - Competitive wages (14 monthly payments per year) - Meal allowance in voucher card (net) - Performance bonus - Private Health insurance with a dental plan - Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months) - Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program - ** Work onsite** in our new and modern offices in **Parque das Nações, Lisboa.** **Who we are** **Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. By **choosing Webhelp,** you will be part of a community of over 110,000 game-changers from more than 140 locations in 58 countries. Join us at **Webhelp Portugal** and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. **If this sounds like you, join us in Lisbon** **_ Webhelp Portugal is an equal opportunity employer._** - Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws._