Global Customer Capabilities Web Project Manager

Career Category

Marketing

**Job Description**:
HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Global Customer Capabilities Web Project Manager
- (GCC-Web PMO-Delivery Lead)

LIVE

WHAT YOU WILL DO

The Amgen Global Content Excellence Team is looking for an experienced Web Project Delivery Lead to join our Global Customer Capabilities Center (GCC). The GCC delivers efficient and consistent quality global marketing assets at scale across multiple channels & countries. As part of the GCC, the Web PMO Manager provides integrated end-to-end project management to ensure successful delivery of commercial and medical websites and bring thought leadership and drive delivery.

Key Responsibilities:

- Manage all aspects of web project management including scope, timelines, budget, available resources-(team of Web PMs), communication, requirements, risks, and post-launch maintenance
- Manage and award demand intake and ensure timely execution on development work for the Web Strategy roadmap in support of the O-US release plans; oversee and award work across pool of developer partners to maximize efficiencies while minimizing risk
- Provide integrated end-to-end project management to ensure successful delivery of commercial and medical websites
- Act as the single Point-of-Contact (POC) for overseeing project intake, status updates and risk management across O-US & backup to support US market sites
- Partner with web production vendors, Digital Technology & Innovation Team, global creative agencies, as well as SEO/analytics and CRM/integration partners to execute our Web Strategy
- Support the Global Service Center (GSC) regional leads:

- Engagement & Delivery Mgmt. - web project planning and initiation/demand intake
- Release Mgmt. & Deployment - web request release planning/deployment
- Creative Support & MAC services, Quality Assurance & Testing

Overall Responsibilities:

- Provide reporting to GCC Web Director, GSC Director and the Web Governance Board on volume and performance KPIs, areas of opportunity to enhance ways of working as part of operational reviews
- Empower marketers to be cost effective & develop content with a sense of urgency through standardized templates
- Support brand teams through successful website updates/launches, adhering to agile web development process and industry best practices; Lead and schedule necessary project-related meetings
- Partner with development teams to perform functional testing of client CMS and data integrations and ensure functionality
- Collaborate with Digital Technology & Innovation team to support quarterly prioritization of web projects, clearly identifying business priorities, and scope to determine project requirements
- Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement

WIN

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The web project manager professional we seek is a collaborator with these qualifications.

Basic Qualifications:
Doctorate degree

OR

Master’s degree and 2 years of digital or web project management experience

Or

Bachelor’s degree and 4 years of digital or web project management experience

Or

Associate’s degree and 10 years of digital or web project management experience

Or

High school diploma / GED and 12 years of digital or web project management experience

Preferred Qualifications:

- 5+ yrs. of digital project mgmt. in a fast-paced, multi-client environment, incl. full design-build project lifecycle of web projects
- Experience leading web technology systems: Content Management Systems (CMS), Sitecore, Google Analytics
- Knowledgeable of web analytics, SEO principles and web design best practices, basic HTML, CSS, and website administrations
- Agile project management software including JIRA, Confluence (or similar)
- Experience working with onshore/offshore development teams
- Familiarity with technical specifications and best practices for Web Accessibility, file sizes/types, image & video resolution
- Experience operating in a regulated business environment and adhering to mandatory compliance requirements
- Pharmaceutical experience preferred
- Experience with Salesforce Marketing Cloud/CRM a plus

Competencies/ Skills:

- Skilled in translating web requests and projects into timelines, tasks, and final deliverables
- Strong project-management and communication skills
- Proactive and positive attitude with strong collab