German Speaker: Technology Company
2 semanas atrás
Customer Support Advisor - Technical - Sales
- German (Native) + English (solid B2)
**Key Responsibilities**
- Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
- Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
- Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
- Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
- Excellent communication skills coupled with empathy and team spirit
- Tech-savvy
- Previous experience in Customer Service (preferable)
- Previous experience in sales is a plus
- Availability to work on rotational shift
**EXTRAS**:
**Performance bonus (gross)**: up to 225€
**Meal allowance**:7,23€ per workday (paid in meal card)
**Health insurance**:Since day 1 upon monthly payment
- **Schedule**: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
**Days Off**:Sunday + 1 rotational day
**Tipo de oferta**: Integral/Full-time
Pagamento: 1 283,00€ - 1 517,00€ por mês
**Benefícios**:
- Cartão/Ticket refeição
Horário de trabalho:
- Turno de 8 horas
Habilitações literárias:
- Ensino básico (obrigatório)
Idioma:
- English B2 (obrigatório)
- GERMAN C2 (obrigatório)
Data de início prevista: 05/06/2025
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