Customer Support

1 semana atrás

Porto, Portugal JUJUR Tempo inteiro

Position: Customer Support

Location: Porto, Portugal

Employment type: Full-time (6 month contract)

**DUTIES AND RESPONSIBILITIES**:

- Handle with all questions and inquiries about products and services
- Actively work on the optimisation of all processes related to customers
- Closely work with other together with other departments, for example Sales and Marketing

**REQUIREMENTS**:

- Native/fluent in Russian both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (preferable)
- Good and customer-friendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations

**BENEFITS**:

- Modern office in a city center with open spaces, easy to access with public transportation
- Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more

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