Customer Care Specialist

1 semana atrás

Lisboa, Portugal Convatec Tempo inteiro

We are guided by our five core values, which shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.

**Key Responsibilities**:

- To ensure all orders are placed & validated accurately within the order cut-off time.
- The scope of the role is Order Management, Customer contact, liaison with 3PL’s and Market functions and Customer Masterdata.
- EDI order maintenance & management, reviewing EDI blocked orders, Customer portals & catalogues.
- Creating Backorder & Delivery Notification Reports.
- Daily Order Checks to ensure order blocks are maintained and updated to avoid delays
- Responding to customer telephone calls, ensuring customer queries are answered as efficiently as possible.
- Measures of success in the role will be clear objectives and KPI reports to support daily activity and performance measurement.

**Skills & Experience**:

- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
- Strong communication skills, both oral and written, ensuring desired outcomes are understood and achieved
- Has good interpersonal skills, able to deal at all levels, develops relationships within the organizational structure to assist in goal achievement
- Ensure all work is completed within required deadlines and all audit reporting is actioned
- Coordinate and assist with audit requirements
- Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems

**Qualifications/Education**:

- Proven experience in Customer Service and order entry
- Ability to communicate at all levels within the organisation
- Proven data analysis skills and an ability to translate tasks into action plans and deliver to timelines.
- Experience and knowledge of SAP/ESKER (preferably)
- Proven experience in Customer/Distribution, preferably in a Health Care Environment
- Strong motivational skills
- Competent in using Excel/Word
- Proficient communicator, both written and verbal
- Able to operate in a Team environment.

**Languages**:

- Required to speak and write in Portuguese, Spanish and English

Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you’ll find them. Stretch your thinking, and you’ll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.

This is a big step forward.

This is work that’ll **move**you.

LI-MF1

LI-Hybrid

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Representatives**

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