Customer Support Advisor

Hornet is the world’s queer social network with over 35 million diverse users, providing a community home base that is available anytime, anywhere. Amplifying the radical, affirmative power of the queer community with cutting-edge technology, users feel comfortable sharing their experiences with friends who understand and validate their life. Founded in 2011, Hornet has disrupted dozens of markets such as France, Russia, Brazil, Turkey and Taiwan, to become the number 1 queer app, and is rapidly expanding its sizable user base across Europe and in the United States.

We are driven to create and expand a safe place for the community to enjoy the entire spectrum of queer life and friendships - casual meetups and lifelong relationships, political advocacy and personal expression, mental support and sports buddies, intellectual chat, and silly memes. Every day, we strive to reimagine what a queer app can be and how it can better serve our community. Our diverse team spans the world, bringing together a wide range of perspectives and incredible talent.

**Do you want to join Hornet? **We are looking for a **Customer Support Advisor** to join our Support Team, working in the front office. You will be the customer face of Hornet and the person that our users turn to for help. You must be able to read and write in perfect English and Portuguese (native-level fluency). You are someone that cares deeply about providing great customer support, and you’ll have prior experience of that. You’ll also be interested in technology and be proficient in using and troubleshooting mobile apps. Prior experience in support is not mandatory but would be a great help.

The Customer Support Team at Hornet is a great team to work in. We are friendly, hard-working and we help each other deal with the demanding workload. Teamwork is essential and requires organization, focus, and ownership to respond to varied customer issues and avoid duplication of work. Your colleagues are based all around the world and are a diverse representation of our community.

**Responsibilities**:

- Managing user reports (investigating profiles and handling complaints).
- Creating FAQs.
- Translating announcements, and other Hornet materials.
- Interacting within the Hornet Contributing Community of users and super-fans.

**Requirements**:

- Native-level fluency in English and Portuguese.
- Perfect written communication.
- Positive outlook and ability to empathize (but you’ll need a thick skin).
- High level of technical ability and knowledge of apps.
- Great team-worker.
- Ability to manage own workload and evaluate the impact on team workload.
- Fanatical about Hornet.
**Location**:
The Hornet Team is distributed around the world, so you’ll be working remotely like the rest of us. All you need is a quiet place to work, with a reliable and fast internet connection. You will be using your own computer equipment. You will need a computer - either desktop or laptop. A tablet device is not acceptable.

**Position**:
The role is for an independent contractor. Work hours are flexible, but it will include weekend work on Saturday and/or Sunday. You can expect to work 40 hours per week. Compensation will be $1250 USD per month. This is an excellent opportunity for an enthusiastic and passionate person.
- We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our team members and a better product for our users and community._

**Job Types**: Full-time, Contract

Pay: 1,000.00€ per month

COVID-19 considerations:
fully remote position