German-speaking Customer Support Agent

2 semanas atrás

Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

In partnership with David Kennedy Recruitment we are working with a leading multinational technology BPO business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Experience in customer support or public relations or community management or social media management for a client is necessary
- Excellent written and verbal communication and mediation skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM
- Life Insurance
- Family Plan (Spouse/legal partner and children)
- 2 month training agreement + 1 year full-time contracts with 30 days probation
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation

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