Centric Client Support Officer

CENTRIC CLIENT SUPPORT OFFICER (JOB NUMBER: 2209GMOCM12738)

**About the job**
- Centric Support provides daily support on Centric, which is the “one stop shop” online platform that gives instant access to all the banking services that internal and external clients could possibly need for their daily activities (Market Data, My Documents, Research, EMIR Reporting, Deal Monitor, Cortex FX, etc.). Centric Support Officer works closely together with eCommerce Product (Digital Banking) and Business Development teams in order to optimize the systems and provide the best possible support for the users

**Your Main Activities Are**
- Support of Centric and its apps
- Escalation & follow up of any system disruptions or user feedback
- Create & maintain articles within the related Knowledge Centres
- Assists on eCommerce Product Development projects and testing
- Creation and maintenance of support material, user guides, training manuals, among others
- Provide trainings / demos to internal users or clients on Centric and native apps

**Profile and Skills to Success**
- Bachelor Degree
- Fluent in English, both oral and written are mandatory
- Knowledge in
- Financial Markets
- Client and Regional Knowledge (is a plus)
- Office Pack (Excel)
- IT Languages (VBA)
- Skills
- Ability to collaborate / Team Work
- Creativity and Innovation / Problem Solving
- Communication skills, both oral and written
- Ability to understand, explain and support change

**About the Team**
- Client Management is a department focused on the Client and its main mandate is to provide him with high quality and be-spoke services according to its needs and potential, while being aligned with CIB Businesses’ strategies
- Client Management department covers IT, Operations and Transformation. All these teams share a common motto: create added value for Clients while protecting the Bank
- Within the Global Markets Client Management division of BNP Paribas CIB, Centric Support Team under Client Management is acting as Official Point of Entry for all eBanking enquiries originating from external or internal clients. Centric Support covers Level 1b enablement and support for all European countries of the group. Working closely with the different Global Market teams (Sales, Business managers, Middle and Back Office, among others), métier (GECD and FI) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc), the Centric Support Team engages all level of management internally and externally in developing operational efficiency to advance the business to business relationship

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for th