Global Markets Client Support Officer

**About the job**
- The Global Markets Client Support Officer is responsible for the correct and timely production and distribution of various reports (valuation, event notifications and regulatory reports) and for providing the client with an indicative price of their product at a given point in time. The officer is also the entry point for any client enquiries regarding their reporting needs. The officer is responsible for the clear and correct communication to the client regarding new rules and regulations and will work together with the project team and the client to make sure all documents and information exchanges are carried out properly and with the correct timeframe

**Your Main Activities Are**

Ensure any request escalated (Confirmation, settlement, valuation explanation, etc.) is answered in a timely manner

Ensure escalation of any incident to Operational Client Relationship Manager (OCRM) and local management

Ensure reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports

Be able to handle, escalate, investigate and report on valuation, audit and regulatory reporting queries

Advocate for client while upholding bank policy and industry regulation

Develop Business to Business relationships across product disciplines and functions

Participate in the preparation and sending of mass mailing campaigns aimed at clients

**Profile and Skills to Success**

Bachelor’s degree in Economics, Finance or Accounting

Relevant experience in Banking and Financial Operations

Fluent (C1-C2) level of English

Skills in Office pack (namely in Excel)

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
- ** Our presence in Portugal**

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- ** Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

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- In case you are selected for this role, further documentation will be requested to support your hiring process.