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Order Support Specialist, Turkish Language
2 semanas atrás
HireOn Ltd Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Order Support Specialist for their Lisbon office.
Position: Order Support Specialist
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: 1411 euro gross/month
**DUTIES AND RESPONSIBILITIES**:
- The Order Suport Specialist receives escalations from customer-facing colleagues and works under strict regulations. They commit time to handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices. Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase is the focal goal of this role. From order induction to item delivery, and from handling flavor changes to RMA completion, the Retail Back-Office Team owns this process.
- Performing tasks in SAP at a high detail level for record-keeping is essential. SAP actions require the utmost attention to detail and accurate adherence to KBase protocol.
**REQUIREMENTS**:
- Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2);
- Ability to work quickly and efficiently under deadline pressure.
- Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
- Proven ability to work and make decisions with mínimal supervision.
- Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
- Working in a back-office environment with customer satisfaction in mind
- Excellent written and verbal communication skills
- Interest in self and team KPIs - focusing on what can be done instead of what cannot be.
- Knowledge of SAP is an advantage; otherwise, we can help with that.
- As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
- Extraordinary teammate, thriving in an environment where camaraderie matters.
**OFFER**:
- 40 Hours per week (8 hours per day with an additional lunch break hour) on
- a rotational shift pattern, Monday to Sunday from 07:00 to 24:00.
- Affordable accommodation provided by the employer
- Cafeteria on site
- Training paid
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
Pay: 1,411.00€ per month
