Desktop Support Services

2 semanas atrás

Lisboa, Portugal WIRE IT Tempo inteiro

**WIRE IT** was born during the pandemic period and is proudly based in Portugal.

Our values are built around today's IT reality: flexibility, transparency, trust, freedom, digital mindset, and the creation of _Focused Partnerships_ making a real difference through trusted relationships with our collaborators and clients.

We are an IT services company operating worldwide, driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join **WIRE IT**.

**Role**:Desktop Support Services

**Location**: On-site, Lisbon or Porto

**Requirements**:

- Troubleshooting and repairing hardware issues
- Installing software
- Isolating network issues
- Isolating or resolving supported printer and multi-function device issues
- Providing onsite, advanced software troubleshooting and support
- Providing advanced software troubleshooting and support remotely using support tools and processes
- Troubleshooting mobile device issues
- Troubleshooting remote access issues
- Ticket follow-up
- Lifecycle management (plan, coordinate, execute, communicate) for the types of equipment used as well as the associated 2nd level support and on-site service.
- Repair Management - Close cooperation with the hardware manufacturers (e.g., in case of recall/support cases)
- Stock management (anticipate the hardware needs for incoming requirements)
- Perform periodical manual inventories of the equipment in stock.
- Shipment Management of IT equipment
- Creation and update of documentation
- Isolating network issues
- Patching incl. local plugin of Hardware
- Install/Move/Add/Change (IMAC) Services
- Cascading PCs
- Configuring and deploying telephones
- Configuring PCs post-image
- Imaging and staging PCs or mobile devices

**We offer**:

- No-term full-time contract;
- Health Insurance;
- 22 days of paid vacation;
- 4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);
- Meal Allowance on card (Coverflex);
- Referral Bonus;
- Special discounts and flex options;
- Training annual budget;
- A great team-oriented culture;
- Chance to become a part of a dynamically growing international company;
- Challenging projects giving the unique opportunity to grow and learn.

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