Information Technology Desktop Support

2 semanas atrás


Lisboa, Lisboa, Portugal Pro4ia® Tempo inteiro

Company Description

Pro4ia is a technology consulting and project management company that provides services to Fortune 1000 corporations as well as small and medium-sized businesses. With a team of highly skilled consultants, Pro4ia has successfully completed technology projects nationally and internationally. The company has a personal approach with clients, treating each project as an important extension of their business. Pro4ia has an outstanding reputation for delivering projects on time, within budget, and with minimal disruption to the business.

Language
- English & Portuguese is a must

  • French – would be a plus

Role Description

  • This is a full-time on-site role for an Information Technology Desktop Support specialist located in Lisbon Portugal. We have a client that is opening a Luxury Hotel and onsite support is needed for employees.

In that role, the activities of IT support consist in :

PRE OPENING SUPPORT

➢ End User Support for staff

➢ Pre-Opening Onsite Support – days leading up to, during & after opening to support end users

ONGOING SUPPORT AFTER OPENING

Operation :

● Manage network, equipment and application operation

● Perform system and security upgrade for deployed application

● Perform system and security upgrade for operating system on installed servers

● Perform system and security upgrade for installed desktops and laptops

● Rollout new equipment in Main Equipment Room

● Rollout new equipment in Technical Rooms

● Rollout new laptops and desktops

● Rollout new local business application

● Rollout evolution on existing local business application

● Manage user rights, users account and users profiles

Support and incident management :

● Manage network, equipment and application support

● Manage end users support for devices and office tools

● Manage IT outages

● Manage the escalations to vendors regarding applications outages which can't be solved locally.

● Manage the escalations and provide remote control to Barrière iT team when needed

Monitoring and follow up

● Monitor local applications, servers and network equipment and network

● Ensure security policy is correctly applied for the IT in the hotel and external offices

● Perform inventory tasks

● Ensure licenses follow up

Backup and restore tasks

● Manage local backup and perform restore operation when required

Communication and documentation :

● Manage documentation relating to local process

● Report to the IT team in the Barrière Group headquarter

● Share and give feedbacks and advices to the Bar

Qualifications

  • Network Administration and Information Technology skills
  • Troubleshooting Microsoft 365
  • Excellent customer service skills
  • Strong problem-solving abilities
  • Ability to work well in a team
  • Experience with desktop support in a business environment
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor


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