IT Technician/ IT Helpdesk

1 semana atrás

Vila Nova de Famalicão, Portugal ID-CORPORATE Tempo inteiro

A **ID CORPORATE** - integrada no grupo ID CLINICS, surge da vontade de estendermos os nossos serviços e conhecimentos às necessidades multidisciplinares que o mercado requer. Centramo-nos no desenvolvimento das pessoas e das organizações em que se inserem.

Na **ID CORPORATE** contamos com consultores com experiência de vários anos na área, enquanto especialistas em pesquisa direta de profissionais de nível intermédio e superior para diferentes sectores de atividade e funções.
- Coordenar (e operacionalizar) tickets com suporte de segundo nível, fornecedores e prestadores de serviços;
- Gerir o ciclo de vida de hardware e software de equipamentos padrão;
- Manutenção da infraestrutura do cliente;
- Garantir operações de Lean ICT eficientes;
- Criar e modificar documentação de utilizador, instalação e suporte;
- Trabalho de instalação e manutenção no ambiente de IT (PCs, periféricos, software, etc.);
- Participar em projetos locais e em toda a organização de IT.

**Requisitos e qualificações**:

- Formação como profissional de IT ou experiência em posições similares;
- Experiência em suporte de IT;
- Formação adicional/experiência na área do Microsoft 365;
- Conhecimento de processos em gestão de incidentes, problemas e mudanças (ITIL);
- Excelente conhecimento de inglês, tanto falado como escrito;
- Conhecimento de francês (preferencial).

**Competências comportamentais**:

- Gosto e interesse pelas novas tecnologias;
- Elevado sentido de responsabilidade;
- Organização eficiente do tempo, capacidade de planeamento antecipado e definição de prioridades;
- Capacidade de resolução de problemas;
- Dinamismo e proatividade;
- Capacidade de comunicação;
- Orientação para cliente interno;
- Facilidade de relacionamento interpessoal.

**Condições**:
**Tipo de oferta**: Full-time

**Tipo de oferta**: Integral/Full-time

Horário de trabalho:

- Turno de 8 horas

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