Workplace Assistant

Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact centre software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. We are looking for a Workplace Assistant, that will support facilities coordination to the Five9's Porto office. This is a full-time position and will report to the Workplace Manager in Porto. If you are looking for a role that has both a project focused environment and still interacts with employees, this role is for you **Job Duties** - Arranging repairs with Property Management team for routine maintenance requests (such as: temperature adjustments, scheduled maintenance, cleaning, access, recurring issues). Provide additional guidance to responding maintenance technicians such as: details of service request, communication to end-user, access, and escort throughout the facility. - Coordinate with external vendors and conduct cost analysis when purchasing new systems or services. - Manage vendor relationships to keep Five9 business operations running smoothly and efficiently. - Familiarity with office equipment, furniture, and card access systems. - Physical Security: ensure access in compliance with Five9 Physical Security Policy. Arrange on and off boarding for individuals and coordinate with security vendors, IT, and update access within badging the system. - Update SharePoint for Facilities and post information for public consumption on facilities policies, procedures, and frequently asked questions. - Work closely with external department members, to execute projects and to ensure all requests are taken care of in a timely manner. - Provide excellent customer service, be well-organised, prompt and use sound judgment. - Assisting with any special accommodation requests and workspace set up. - Support employees snack program. - Coordinating caterer access for meeting or events. Set up and clean-up as needed. - Assist with setting up and taking down for daily/weekly/last minute meetings or corporate events. - Conference and meeting room management. - Liaise with property management at office buildings to provide services, as necessary. - Daily physical audits of the office to proactively identify any janitorial, maintenance, or similar issues. - Ordering breakroom, toner, and office supplies, including special employee requests as needed. - Stocking and maintaining all supplies. - Filing and processing all the correct paperwork for billing. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bachelor's degree in Hospitality, Human Resources or related field highly desired. - Between 1 to 2 years of hands-on experience in facilities and property management. - Experience working with all levels of employees, including upper management. - Excellent communication, organisation, and problem-solving skills. - Must be exceptionally organised, structured, methodical, and attentive to detail and possess a high degree of follow-through. - Proven ability to establish priorities among multiple tasks and work collaboratively with team members to achieve common goals. - Ability to work independently, as well as a part of the team, with little supervision and effectively deal with a rapidly changing, fast paced environment. - Positive attitude and a willingness to learn. - Must be customer service and quality driven. - Must demonstrate proficiency in working collaboratively and cross-functionally within the organisation to execute tasks under tight deadlines, demonstrating sound "relationship management" skills both within and external to the organisation. - Strong English communication skills, both written and verbal, across all levels of audiences. - Proficient in MS Office Suite (primarily within Excel and SharePoint). **Benefits** - Five9 Shares - Bonus Scheme - 10% Flex Benefits - Meal Allowance - Medical Insurance - Life Insurance - 25 day Annual Leave + Public Holidays Please note, this role requires to work every day onsite in the Porto office. LI-RS1 #LI-Onsite Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. - Our headquarters are located in the San Fran