Business Delivery Manager

**Company Description**
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
**Job Description** In a nutshell**

**Where you will be based and what business you will support**

**How can you help us?**

**Essential Job Duties and Responsibilities**:
**Strategic Partnership & Communication**
- Serve as a trusted business partner to DOL stakeholders and National Business Line leaders
- Lead DOL steering committees for high-demand scopes
- Measure stakeholder satisfaction via NPS surveys

**Deployment Leadership**
- Manage two Business Solutions Delivery Leads
- Oversee deployment preparation, customer onboarding, incident resolution, hand-over to Support and stakeholder communication

**Support Team Management**
- Lead a support team comprising 1 Support Manager, 1 Problem Manager, and 8 Support Analysts
- Ensure timely resolution of incidents and requests from DOL business users
- Promote proactive problem management to reduce incident recurrence
- Continuously improve support processes using KPI-driven insights

**Cross-Functional Collaboration**
- Align deployment and support efforts across organizational boundaries

**Reporting lines (based in DOL’s current set-up)**
- This role will report to DOL Program Manager

**What can we do for you?**

**We are offering the following**:

- A **competitive salary package**, including bonus and benefits
- ** Extensive on-the-job coaching and training opportunities**:

- ** Challenges within a multi-cultural and cross-regional team** as part of the international and fast-growing Eurofins organization
- A **dynamic working environment** with a good team spirit where personal development and growth are highly encouraged.

**Qualifications** Are you our kind of extraordinary?**
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; Master's degree is a plus.
- Previous experience in management of IT teams and delivering business-facing solutions
- Strong business acumen and ability to engage with stakeholders from executives to end-users
- Excellent communication skills (written and verbal)
- Customer-focused mindset with a track record of managing expectations
- Highly organized, analytical, curious, and adept at troubleshooting
- Ability to prioritize, multitask, and manage time effectively
- Fluent in English

**What else should you know?**

**Sustainability matters to us**We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal

**Company description**:Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 65,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances an