Front Office Assistant

Há 24 horas

Porto, Portugal LovelyStay Tempo inteiro

**Optylon Krea** is our real estate development and investment management firm. With two decades of industry leadership, we have managed assets worth €1.8 billion representing over 1 million square meters across Portugal and Turkey. We also act as strategic investment advisors for risk capital funds with €200 million equity in Portugal.

**Ando Living** is our premium serviced-residences brand, the emerging powerhouse in hospitality. Our architects infuse organic elegance into each Ando Living property, equipping them with the finest amenities and the market's best. Being guest-centric, we deliver unparalleled living experiences to our international guests. With 10 buildings in Portugal and Turkey and more under construction, we are expanding our unique European hospitality network to the most vibrant cities like Madrid, Paris, and London.

We have managed over 150,000 bookings, welcomed 400,000 guests, and generated more than €40m in revenues for our property owners. Currently operating 1,200 apartments, we are on track to amplify our portfolio to 5,000 apartments across EMEA in the coming years.

**LovelyStay**, the hospitality arm of OptylonKrea, is a market-leading tech-oriented short-term rental property manager. We have built an innovative and unique digital platform and algorithm, enabling us to deliver the most time & cost-effective, and pleasant experience to both our property owners and guests. We, at LovelyStay, are focused on offering a friendly and quality lodging service to our beloved guests.

As a **Front Office Assistant** in our company, you will be a key part of the team responsible for ensuring an exceptional experience for our guests from the moment of booking to check-out. Your dedication and professionalism will be essential to the operational success and reputation for excellence of our company.

**Main Responsibilities**:

- Management of guest check-ins and check-outs, ensuring a smooth and welcoming process;
- Reservation management;
- Attentive monitoring of guest stays, always available to meet their needs;
- Rigorous control of apartment and service quality;
- Effective organization of an external team and supervision of their daily activities to ensure a welcoming and functional environment.

**Requirements**:

- Have a degree, preferably in the Tourism or Hospitality area;
- Mandatory: Fluent English & Portuguese;
- Customer focused, trying to do right by the customer at all times;
- Strong organization & multitasking skills to be able to balance & coordinate varying issues at different times;
- Proactively be able to strategically think & solve problems;
- **Flexibility** to work shifts, including rotating days off;
- Willingness to work both in the office and at the apartments as needed to meet operational demands.

**We offer**:

- Quarterly bonuses based on performance
- Competitive salary
- Meal Allowance Card
- Transport Expenses
- Company Events
- Friendly Environment

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Subsídio de transporte

Horário de trabalho:

- Turno de 8 horas
- Turno rotativo

Remuneração suplementar:

- Bónus trimestral
- Décimo terceiro salário
- Subsídio de Natal

Pergunta(s) de seleção:

- Qual a sua expectativa salarial (Brutos/mensal) ?

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