Duty Manager Hotel Infante Sagres
Há 2 dias
**Sou uma empresa**:Hotel Infante Sagres
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Relations Member you’ll create the warm atmosphere that makes our guests feel at home in any location. You’ll manage any complaint or issue with our guests, delivering a real True Hospitality Service. Your day to day - Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure;
- Inspects all VIP rooms prior to arrival;
- Greet VIP guests personally;
- Ensure guest relations’ team escort guests to rooms to ensure guest’s satisfaction;
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery;
- Oversee maintenance of efficient repeat guest history system;
- Promote Inter-hotel sales and in-house facilities;
- Develop and implement guest telephone contact systems to ensure regular contact with guest throughout the stay;
- Handle guest complaints and refer them as necessary, follows-up on corrective action;
- Respond to Guest Reviews and Social Media Reviews;
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities and special requests;
- Perform other duties as assigned. - Manager on duty.
**Requisitos** : Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to; Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories; Fluency in the local language and great knowledge in English - extra language skills would be great, but not essential; Promote Inter-hotel sales and in-house facilities; Develop and implement guest telephone contact systems to ensure regular contact with guest throughout the stay; Handle guest complaints and refer them as necessary, follows-up on corrective action; Respond to Guest Reviews and Social Media Reviews; Review arrival lists for all arrivals and VIPs to check room allocations, amenities and special requests; Manager on Duty.
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