Home Office-full Remote

**PT**: URGENTE Italiano / Suporte Pós Venda / home office / Start 3.07
**IT**: URGENTE Italiano Assistenza post-vendita / home office / Avvio 3.07

**With this position we offer attractive project bonus - 1000€ gross**:

- 250€ paid on the 4th month of contract
- 250€ paid on the 7th month of contract
- 250€ paid on the 10th month of contract
- 250€ paid on the 13th month of contract

**Location: Portugal, mainland**
- **Possible start date: 3.07 ( 3rd July)**:

- **We offer remote work system all over Portugal (mainland)**:

- We don’t need any experience, we offer training
- **Shifts system: Monday -Saturday (8:00 -19:00)-40h/5days per week incl. Public Holidays (Sunday +1 rotational day off)**:

- No prior professional knowledge is required.

**Project**:
Our client is manufacturer of premium phones and accessories: Pioneers of innovation, creators of iconic products, and champions of creativity. Join a team that values diversity, fosters collaboration, and empowers employees to shape the future of technology.
Here you'll find endless opportunities for growth, a culture that celebrates individuality, and the chance to make a real difference in the world.

We are growing in our team and if you are Italian speaker, looking for a new challenge & working from home in Portugal opportunities, this offer is just for you

We are looking for you, entrusted with the support of our customers.

**As a Customer Support you will**:

- **Assist clients with post-sales requests,** including delivery, warranties, and refunds
- **Provide inbound sales support** and sell products to boost revenue, ensuring the highest level of customer satisfaction (without using aggressive sales tactics)
- **Keeping customers informed**with regular status and resolution updates
- **Record and track orders or requests**, ensuring thorough documentation of all necessary data elements in the CRM according to client requirements, policies, and product

**Competitive salary and remuneration system (incl. meal allowance)**:

- **1024 gross x 14 months (it's 1194€ gross x12 months)** -basic salary
- **up to 225€ gross** performance bonus/month
- **meal allowance: 7,23€ NET/day** in a voucher card (approx 145€ NET/month)
- **20 €/month -**Transport allowance
- **plus EXTRA PROJECT BONUS - in total 1000€ gross (250€ gross paid after 4th, 7th, 10th and 13th month of contract**

**What do we offer?**
- **Possible start date: 3.07 (3rd July)**:

- Fixed term, renewable full time employment contract for 6 months (according to the Portuguese law)
- **Shifts system: Monday -Saturday (8:00 -19:00)-40h/5days per week incl. Public Holidays (Sunday +1 rotational day off)**:

- **We offer remote work system all over Portugal (mainland)**:

- **Complete online hiring process regulated & we send the EQUIPMENT to your home**:

- A Bring a Friend Program with attractive incentives
- **Private Health Insurance from day 1**:

- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more

**What do we expect?**
- **You speak Italian (at least C2 level)**:

- **You speak communicative English - min. B2 level**:

- **You live in Portugal (mainland)**:

- You are customer-oriented and enjoy interacting with people

**EU citizenship or a residence permit in Portugal is mandatory**

We look forward to you

assistente administrativo; apoio ao cliente; vagas emprego; atendimento ao cliente; assistente apoio cliente; operador de call center; companhias aéreas, Italiano, Italiana, falantes de italiano, teletrabalho, remoto

Pay: 1,189.00€ - 1,414.00€ per month

Application Question(s):

- When is the closest possible date to start for you?
- Do you speak Italian native/near native?
- Your current location (City):

- Are you ready to work remotely from Portugal (mainland)?
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).

**Education**:

- High school or equivalent (required)

**Language**:

- Italian (C2-native) (required)
- English (min. B2) (required)

Expected Start Date: 03/07/2025