Completamente da Remoto: 23.10 Assistenza Clienti Italiana: Piccoli Elettrodomestici

**IT**:UFFICIO A CASA - COMPLETAMENTE DA REMOTO: 23.10 Assistenza clienti italiana: piccoli elettrodomestici
**PT**: HOME OFFICE - TOTALMENTE REMOTO: 23/10 Serviço de Apoio ao Cliente Italiano: Pequenos Eletrodomésticos

**Location: all over Portugal (mainland)**
- **Possible start**:23.10
- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:

- **Working schedule time frames**:Monday - Saturday**:08:00-18:00 (**8h/day, 40h/week, 5 days/week) **with Sundays off**:

- **We do NOT require previous experience**, we will teach you everything
- **REMOTE WORK - You will receive the necessary technical equipment (headset and computer) free of charge via courier to perform your duties from home**

**Company**:
**Support for household Appliances brand group**

This project involves providing customer service for a leading global brand specializing in small household appliances. Operating in over 150 countries, the company offers innovative kitchen, home care, and personal care products, including coffee machines, blenders, vacuum cleaners, and more.

As a Customer Advisor, you will assist customers with product inquiries, troubleshooting, and support services, ensuring a high-quality customer experience. The role is ideal for individuals who enjoy working in a fast-paced, international environment with a strong focus on innovation and customer.

**As a Customer Support you will**:

- **Maintain solid customer relationships by handling their inquiries and concerns** (i.e. troubleshooting, fraud order and returns: “My toothbrush stopped working”, “My TV arrived today after the repair, however it’s still not working”
- **Be knowledgeable about given offer and providing the product information** (i.e.: I would like to learn more about the features of the coffee machine; What are the differences between these devices before ordering”
- **Answers delivery questions like**: “I was expecting my product yesterday, but I have no news yet on the status of my issue”

**What do we expect**:

- **Fluency in Italian (C2 - native)**:

- **Good English level (min. B2)**:

- **You live in Portugal or you want to relocate there**:

- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**Competitive salary and remuneration system (incl. meal allowance)**:

- **1000€ gross x14 months** (it's 1166€ x12 months) -base salary
- **up to 100€ gross** performance bonus/month,
- **20€ -Transport allowance**:

- **meal allowance: 7,23€ NET/day**(approx 145€ NET/month in a voucher card)

**What we offer**:

- Possible start: 23.10
- **WORK FROM HOME possibility - across Portuguese mainland**:

- **Working time frames**: Monday - Saturday 08:00 - 18:00 (40h per week, 5 days/week, 8h/day) **with Sundays off**:

- **Full time fixed term 6-months employment contract with extension possibility**(according to the Portuguese law)
- Training is provided at the beginning of the work
- **Complete online hiring process regulated**:

- A Bring a Friend Program with attractive incentives
- **Private Health Insurance from day 1**:

- Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more
- **All necessary work equipment will be sent to you via courier**

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?

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**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 920.00€ - 1,095.00€ per month

Application Question(s):

- When is the closest possible date to start for you?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Are you legally allowed to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work permit/etc.).
- Your current location (City):

- Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:

- Is your English at working proficiency level (min B2)?
- Do you speak Italian at working proficiency level (min. C2)?
- Are you ready to work remotely in Portugal (mainland)?

**Education**:

- High school or equivalent (required)

**Language**:

- Italian (C2-native) (required)
- English communicative (min. B2) (required)