Operations Manager Lisbon

**Who we are**

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

**What the role is**

The Operation Manager is responsible to check all the operations under their management to offer the best experience and quality for the nomads

**What you will be doing**:
**Front Office Responsabilities;**
- Responsible for communicating the different Tours & Travel products and services during the check in process
- Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
- Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
- Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
- Responsible with supporting guests in case of any question/concern needed regarding an T&T product
- Review receptionists’ reports
- Obtain clean and organized reception
- Accounting reports as required
- Ensure to complete the logbook
- Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests
- Perform adjustments and corrections and rectify all PMS problems that occur during night shift
- Verify that all registered guests have the payment applied correctly in the PMS
- Prepare of End of day procedure
- Make sure that all the arrivals for the following day are already assigned
- Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
- Check all accounts of guests who check out the next day
- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
- Ensure standards of customer service
- Ensure the good conditions of reception equipment
- Must be able to perform the full night audit if needed
- Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

**Housekeeping responsibilities**
- Quality control of housekeeping, in particular to ensure rooms meet standards before check-in
- Overseeing housekeeping in common area

**Tours & Travel Responsibilities**
- Responsible for ensuring all reception staff is trained on all Tours & Travel products
- Ensure housekeeping is replacing/maintaining all advertisement visible and arranged in all rooms
- Ensure housekeeping maintains all Tours & Travel areas in location (Retail Shop, Wellness Deck, Surf Ranch) are clean and in optimal conditions.
- Responsible for the effective selling of Tours & Travel products on all reception staff during check-in

**Responsible of the communication between all departments in the hostel**
- Central point of communication between all operational departments in the hostels
- Sourcing, managing, and obtaining contractors such as elevator maintenance, fire systems, air conditioning, etc.
- As a visible manager around the hotel, dealing with guest inquiries, comments, and complaints.

**Stand in of the location manager in case of absent**
- Standing in for General Manager when absent
- Responsible for day-to-day issues in all departments

**What you need for the role**
- Previous experience in hospitality 2-3 years.
- Experience producing or coordinating events
- Excellent communication skills
- Creative
- Cultural sensitivity skills
- English language skills
- Ability to work under pressure