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Customer Service Manager
2 semanas atrás
A **Sleep.8** é uma marca de origem inglesa especializada no fabrico de mobiliário e colchoaria. Em apenas 3 anos, abrimos 36 lojas em 8 países europeus e o nosso plano de expansão prevê a abertura de várias lojas a nível nacional e internacional, marcando uma nova era para o grupo. Atualmente, pretendemos aumentar a nossa equipa em Lisboa.
O teu papel como **Customer Service Manager** (M/F) é muito importante dentro da nossa organização. Terás como principal responsabilidade garantir a melhoria da experiência do cliente.
- O DIA-A-DIA DE UM CUSTOMER SERVICE MANAGER NA SLEEP.8:_
- Gerir as operações inerentes ao departamento e os colaboradores que fazem parte do mesmo;
- Coordenar a equipa e formá-la de forma assídua e consistente;
- Gerir e resolver reclamações de forma fluida e eficiente, em tempo hábil, com vista à satisfação do cliente;
- Realizar atendimento ao cliente esclarecendo dúvidas que possam ser colocadas pelos mesmos;
- Efetuar um serviço pós-venda para a melhoria continua da satisfação do cliente e dos processos da organização;
- Gerir e planear entregas, cooperando com o departamento de logística e os operadores de loja;
- Recolher avaliação de satisfação por parte dos clientes;
- Gerir os pagamentos dos clientes em cooperação com o departamento financeiro;
- Gerir vendas/ encomendas on-line (website; redes sociais);
- Gerir informações sobre stock em cooperação com a rede de lojas.
- O QUE PROCURAMOS EM TI: _
- Formação académica mínima ao nível do Ensino Secundário;
- Experiência em gestão de clientes;
- Espírito crítico;
- Fortes competências de organização, planeamento, responsabilidade e comunicação;
- Fluente em língua inglesa;
- Residência na zona de Lisboa.
PORQUE TE DEVES JUNTAR A NÓS?
- Cultura empresarial focada nas pessoas onde poderás sugerir e implementar ideias;
- Oportunidades de desenvolvimento profissional e aprendizagem contínua;
- Contrato direto com empresa em franca expansão no mercado;
- Vencimento negociável de acordo com a experiência demonstrada;
- Acesso a incentivos e benefícios em vigor na empresa.
**Tipo de oferta**: Integral/Full-time
Horário de trabalho:
- Turno de 8 horas
