Project Manager for Customer Service in Gaming Industry

Há 6 dias

Lisboa, Portugal Thoth AI Portugal Tempo inteiro

Thoth AI is a fast-growing company with over 11 offices all across the world. We focus on AI Data Driven Solutions and Customer Experience Management. We are currently looking for a Project Manager to join our Gaming Industry Customer Service Operation in Lisbon, Portugal.

As our Project Manager, you would work with the Site Manager to supervise a team of over 30 people that work on 7 different markets to improve our output and reach our yearly goals. You would have to multitask between instructing our Support Team on what to do while getting feedback from the client to optimise our delivery.

You would have to submit weekly reports that show how our team is dealing with the workload and ways to enhance our operation by identifying the RCAs and developing and implementing Action Plans to overcome these challenges.

Role Description:

- Supervise the daily operations of the customer service department.
- Set the customer service goals for team members and help them reach those goals.
- Hire and onboard new customer service employees
- Analyse statistics and compile accurate reports.
- Maintain an orderly workflow according to priorities
- Monitor Key performance index and report on team performance. ldentify opportunities for improvement.
- Ownership of the team performance the ability to follow the problemst hrough resolutions.
- Facilities improvement in process and operations.

**Requirements**:

- C1 Level of English required.
- Work experience in a BPO Project Mandatory.
- A minimum 5 years of Managerial experience with proven track record.
- Gacha Cross-Platform Gaming experience is strongly preferred.
- Ability to think Strategically and lead.
- Strong Client-Facing Communication Skills.
- Customer Service and project operation oriented.

  • Russian Customer Service for Gaming Industry

    Há 6 dias

    Lisboa, Portugal Workster.jobs Tempo inteiro

    Workster is looking for talented Russian speakers to join our clients dynamic customer service team for Gaming Industry abroad, located in Lisbon. This is an excellent opportunity to represent some of the world’s leading companies across various industries and provide exceptional service. **Your Responsibilities** - Assist with inquiries about account and...

  • Russian Customer Support for Gaming Industry m/f/x

    2 semanas atrás

    Lisboa, Portugal WTS Portugal Tempo inteiro

    World Talent Selection is an International Recruitment company based in Portugal. We specialize in recruiting Talent in the areas of Customer Service, Tourism and Secretariat in several markets. We Talent Spirit You speak Russian and you are a Gaming Addict? We are recruiting Customer Support for Gaming Industry - Russian speaker M/F/X - Home Office Your...

  • German-speaking Customer Service Support

    2 semanas atrás

    Lisboa, Portugal City Job Offers Tempo inteiro

    Are you excited about being part of the gaming industry in your native language? Kick-start your career journey in Lisbon, where you'll be joining an international Customer Service team dedicated to enhancing gamers' experiences. **German-speaking Customer Service Support - Gaming Industry**: **The Company** Step into the realm of gaming excellence!...

  • Vip Manager

    2 semanas atrás

    Lisboa, Portugal Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Portugal, Brazil, Chile and Peru. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us...

  • Player Support Specialist

    1 semana atrás

    Lisboa, Portugal Thoth AI Portugal Tempo inteiro

    The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous...

  • Player Support Specialist

    Há 19 horas

    Lisboa, Portugal Thoth AI Portugal Tempo inteiro

    The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous...

  • English Customer Support

    Há 3 dias

    Lisboa, Portugal World Talent Selection Tempo inteiro

    World Talent Selection is recruiting **English speakers Talents **for our prestigious client in Lisbon for German Customer Service - Gaming Industry M/F. **Responsibility** Provide customer inquiries with timely and accurate responses, providing first contact resolution; Take personal ownership of customer requests and maintain accountability for...

  • Senior Gaming Compliance Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Kaizen Gaming Tempo inteiro

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...

  • Customer Service Agent

    2 semanas atrás

    Lisboa, Portugal Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Portugal, Brazil, Chile and Peru. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for...

  • Customer Service Agent

    2 semanas atrás

    Lisboa, Portugal Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Portugal, Brazil, Chile and Peru. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for...