Customer Service Coordinator

Há 6 dias

Porto, Portugal Care to Beauty Tempo inteiro

All Cosmetics At Your Fingertips_

We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection that caters to every beauty enthusiast's needs.

**THE ROLE**

As Customer Service Coordinator at Care to Beauty, you will play a pivotal role in ensuring our customers continue to love their experience with us. As a key player, you'll be tasked with leading our customer service teams, overseeing performance metrics, and implementing best practices to deliver unparalleled service. This role will provide a unique opportunity to work closely with our co-founders and be involved in high-level strategy meetings.

**Specifically, we expect you to**:

- Oversee and manage departmental performance indicators.
- Emphasize and ensure quick customer response times.
- Maintain a strong focus on customer satisfaction.
- Collaborate with product specialists to provide top-notch customer support.
- Boost team motivation and keep enthusiasm levels high.
- Develop a robust training plan within the customer service domain.
- Refine and enhance current work manuals.
- Partner with expert outsourcing companies for valuable insights.
- Champion continuous improvement initiatives within the department.

**REQUIREMENTS**

**Mandatory requirements**:

- Minimum 5-7 years of hands-on experience in Customer Service, preferably in an e-commerce setting.
- Exceptional leadership qualities with proven team management capabilities.
- Demonstrable success in serving international markets and customers.
- Must be fluent in both Portuguese and English (C1 level).
- Strong empathy with a genuine love for assisting individuals.
- Highly tech-savvy with proficient use of MS Office, especially Excel.
- Solution-oriented with excellent problem-solving skills.
- Analytical mind with a keen attention to detail.

**Brownie Points**:

- Experience with Zendesk for efficient customer support.
- Familiarity with marketplace operations and dynamics.
- A deep passion and understanding of beauty and cosmetics industry.

  • Import Coordinator

    Há 5 dias

    Porto, Portugal Ocean Network Express Tempo inteiro

    We are looking for a talented and competitive **Customer Service Coordinator **to join our **Porto **office who will play a key role in achieving our ambitious overall business objectives. As Customer Service Coordinator you are responsible for providing frontline responses to queries and requests from our clients. You take care of a consistently high...

  • Customer Collaboration Coordinator

    2 semanas atrás

    Porto Salvo, Portugal PepsiCo Tempo inteiro

    Overview: Are you interested in a career in Supply Chain in PepsiCo? Are you passionate about SC Customer Service and into our organization? Then now is the time to explore the opportunities of PepsiCo: join us as the next **Customer Collaboration Coordinator.** Working with inspiring and experienced colleagues, you'll find that the atmosphere in our...

  • Customer Service Manager

    2 semanas atrás

    Porto Salvo, Lisboa, Portugal Triangle Solutions RH (Portugal) Tempo inteiro

    We are looking for an experienced Customer Service Manager to manage the installation and operation of this strategic project, from start-up to consolidation of the team and processes.What we expect from you:Experience in operations management in Contact Centers and Customer Journey;Ability to lead teams and projects from the initial phase;Focus on results,...

  • Quality & Environmental Coordinator

    Há 23 horas

    Porto, Portugal Nefab RA Produtos de Embalagem SA Tempo inteiro

    Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment. _ - With more than 70...

  • Creewing Coordinator

    1 semana atrás

    Porto, Portugal Experis Tempo inteiro

    The Crewing Coordinator provides support to HR BP Offshore and other relevant stakeholders. You support the HR Business Partner and business leaders in the successful implementation/ execution/ monitoring of policies/ processes & projects related to the offshore crew, whilst ensuring a strong focus on SBM values. As a Crewing Coordinator, you must ensure...

  • Service Coordinator Jr

    2 semanas atrás

    Porto, Portugal Sonae Capital Tempo inteiro

    Começa por ti, começa connosco!No Solinca acreditamos que o sucesso começa em cada pessoa.Se procuras um projeto saudável, dinâmico e em crescimento, este é o teu próximo passo! 💪👉 Estamos a recrutar Service Coordinator / Rececionista (M/F) para integrar a nossa equipa. 🎯 O que vais fazer: · Assegurar o atendimento presencial e telefónico...

  • Operations Coordinator

    Há 2 dias

    Porto, Portugal Rangel Logistics Solutions Tempo inteiro

    A função deOperations Coordinator(M/F) terá como principais responsabilidades: Coordenar e supervisionar as equipas de terreno, bem como os serviços prestados; Acompanhar os indicadores de performance e qualidade definidos; Acompanhamento dos serviços e report ao cliente; Assegurar a análise e resolução de incidências e questões de cariz técnico...

  • Groups & Events Coordinator

    Há 3 dias

    Porto, Portugal YOTEL PORTO Tempo inteiro

    **About the company** YOTEL is strengthening its commercial team with the addition of a **Groups & Events Coordinator**. Our mission is to deliver an exceptional experience to every client, ensuring seamless communication, attention to detail, and outstanding service. We are looking for dedicated individuals who share our passion for hospitality, teamwork,...

  • Chief Chaos Coordinator

    Há 3 dias

    Porto, Portugal BRIDGE IN Tempo inteiro

    Join to apply for the Chief Chaos Coordinator role at BRIDGE IN Join to apply for the Chief Chaos Coordinator role at BRIDGE IN Location: Remote (Preferably from a time zone that overlaps with GMT+1) Type: Full-time or Part-time Experience: Any Is your personal motto "Why not?" Do you see a perfectly organized spreadsheet and instinctively wonder how you can...

  • Customer Service

    Há 7 dias

    Porto, Portugal CBTalents Tempo inteiro

    Italian‑Speaking Customer Service Representative Porto, Portugal (100% On‑Site) Compensation / Benefits - Monthly Base: 1,000 - Payment Structure: 14 payments/year - Additional Benefits: Health Insurance, Meal Allowance Start Date February 13, 2025 Working Hours 24/7 Rotating Shifts - Morning: 07:00 - 16:00 - Afternoon: 14:00 - 23:00 - Night:...