Customer Service Representative Fr

1 semana atrás

Porto, Portugal Salt Services SA Tempo inteiro

Job Description
We are looking for talent that shares our interests and values. Are you dedicated and able to complete your tasks as required? Can you provide customer support with exceptional quality?
**Mobile Customer Support**:

- Telephone support for customer calls in French.
- Assist existing and potential customers with general information and support regarding our products.
- Handle customer requests and update them in our IT systems (e.g., changes to rates or pricing plans, activation of options or services, address changes).
- Identify potential weak points for continuous improvement in customer service.

**Technical Customer Support**:

- Manage processes related to fiber optic link requests - handling requests, error detection, and implementing solutions with our internal and external partners.
- Technical knowledge in the following areas: network connectivity and Internet, Windows-MacOS-iOS-Android configuration. Strong knowledge of LAN, WLAN (WiFi), VOIP.
- Knowledge of Apple TV is an advantage.
- Technical knowledge in the following areas:

- Internet and network connection,
- Windows, MacOS, iOS, Android configuration,
- Good knowledge of LAN, WLAN (WiFi), VOIP.

**What You Bring**:

- Customer service experience is preferred.
- Excellent command of French - minimum level C1; English is an advantage.
- Interest in telecommunications products.
- Flexible working hours (Monday to Saturday) from 07:00 to 21:00.
- Personal strengths: reliability and punctuality.

**For technical customer support, we would like to see**:

- Experience in the fiber optics field, either in-house or externally, especially in solving physical and software installation issues.
- Very good knowledge of French-English.
- Interest in telecommunications products and very strong IT skills.
- Troubleshooting and configuration: routers, WiFi networks, TV boxes, fiber optic configuration, etc.

**What We Offer**:

- Paid training without any reduction in base salary.
- Very attractive and achievable monthly and quarterly bonus plans.
- Health insurance.
- Transportation allowance.
- A workplace in the center of Lisbon.
- A cozy environment in a modern office with access to a leisure room and a sunny rooftop.

**Job Type**: Permanent/CLT

**Benefits**:

- Meal card/ticket
- Health insurance
- Transportation allowance

**Supplemental Pay**:

- Performance bonus
- Quarterly bonus
- Commission
- 13th salary
- Overtime
- Christmas bonus

**Language**:

- French (required)
- Advanced French level (C1 or C2) (required)

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