Data Manager

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The Team you'll be part of**

Strategy and Technology lays the path for Nokia’s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company’s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.

Within Strategy and Technology, you will be part of the Infrastructure team,, which ensures the stability, availability and high performance of the IT infrastructure that serves Nokia’s entire workforce and upholds the technology for almost every single interaction of the company’s business.

This includes the continuous advancement of our Digital Workplace and IT support to a global community of end-users. Our aim is to keep our end-users satisfied every day and provide the tools and processes that create a great user experience and allow maximum productivity.

**What you will learn and contribute to**

The **Data Manager** plays a pivotal role on managing the information and knowledge, that feed an ever-growing largescale network of tools, automations, service desk agents and virtual agents that supports our end users.

He/She will be responsible for designing and implementing the knowledge lifecycle management processes for the multiple collections of artifacts that feed our consolidated knowledge base. The Data Manager works in strong cooperation with the owners of the knowledge bases as well as the consumers of the data.

Furthermore, the Data Manager will support the selection, implementation, and operation of the tooling for Data / Knowledge Management, as part of a global team.

**Responsibilities and Duties**
- Be the main responsible for the management of support knowledge in a hybrid environment that integrates service desk tools, virtual bots and user guidance materials
- Define the knowledge management strategy and processes for our collection of knowledge bases in multiple systems and maintain high quality, up-to-date, and searchable content for audiences of varying skill level including end users and help desk
- Analyze and evaluate the quality and usage of the knowledge materials, using the statistical data provided by each tool
- Engage with internal and external stake holders and ensure their contributions
- Support implementation and testing of new solutions from a knowledge manager perspective
- Support other IT stake holders

**Your skills and experience**

**Professional skills and experience**
- University degree or comparable education
- 3 to 5 years of relevant professional experience in change management and/or knowledge Management.
- Experiences in international IT Delivery organizations is a plus
- Experience with Service Now is a plus
- Experience with O365 is a plus
- Knowledge of automated knowledge management tools
- Strong analytical abilities
- Fluent English language
- Passionate for innovation and end user satisfaction

**Personal Attributes**:

- Strong cross-functional skills, transcending across global teams
- Being a team player with great capacity to build bridges with other teams
- Ability to work under minimum supervision
- Excellent written and verbal communication skills
- Demonstrates a high passion and drive
- Ambitious and willing to go the extra mile
- Strong analytical skills complemented by the ability support conclusions with statistical data.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. #Li-Hybrid

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.