Partner Success Specialist

**What is Bounce**
Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 15,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions - letting travelers experience cities freely, without being weighed down by their things. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most, the freedom to explore.

To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and also learn about our Japan Expansion HERE)

**About the role**

**Where you come in**
- ** Onboarding New Partners**:

- Facilitate the onboarding process for partners who sign up through our inbound flow.
- Provide comprehensive training and guidance to ensure new partners understand and can effectively use our platform.
- Set clear expectations and goals for new partners to drive their early success.
- ** Partner Relationship Management**:

- Build and maintain strong, long-term relationships with partners.
- Conduct regular check-ins with partners to ensure their satisfaction and success on the platform.
- ** Performance Monitoring and Improvement**:

- Monitor partner performance metrics and provide insights to drive improvements.
- Identify opportunities for partners to increase their revenue and optimize their use of our platform.
- Develop and implement strategies to enhance partner engagement and retention.
- ** Quality Assurance**:

- Ensure that all partners adhere to Bounce’s quality standards and guidelines.
- Conduct regular audits and assessments to maintain high-quality service across all locations.
- Address any issues or discrepancies in a timely and effective manner.
- ** Collaboration and Communication**:

- Work closely with the sales, market management, and product teams to align partner success initiatives with company goals.
- Communicate partner feedback and insights to internal teams to drive continuous improvement of our platform and services.
- ** Multilingual Communication**:

- Engage and communicate with partners in Italian, and English.
- Develop and translate onboarding materials, training documents, and other resources as needed.

**About Working at Bounce**

At Bounce, we're dedicated to fostering an inclusive environment regardless of gender identity, orientation, or expression. Our mission is to eradicate exclusivity and barriers and encourage fresh thinking and perceptions in a space of belonging. We don't define ourselves by race, gender, or age. We are about people. Without our people harnessing their creativity and innovation, we are nothing.