Head Waiter

2 semanas atrás

Lisboa, Portugal Meliá Hotels International Tempo inteiro

**Sou uma empresa**:Meliá Hotels International

Located in the heart of Lisbon, ME Lisbon is a luxury hotel known for its modern design, vibrant energy, and exceptional service. We create unique experiences for both business and leisure travelers, and now we’re looking for a strong leader to elevate our dining experience.

**Mission**: As a Head Waiter, you will lead by example on the restaurant floor, ensuring service excellence at every moment. You will coordinate the service team, uphold ME Lisbon’s high-quality standards, and deliver personalized guest experiences that consistently exceed expectations.

**What will you do?**

- Lead, motivate, and support the service team during daily operations.
- Ensure memorable guest experiences by anticipating needs and delivering attentive, refined service.
- Coordinate table service, manage reservations flow, and oversee service timing and quality.
- Handle guest requests, feedback, and complaints with professionalism and a solutions-oriented mindset.
- Support training and onboarding of new team members, ensuring brand and service standards are met.
- Ensure full compliance with health, safety, and hygiene regulations.
- Communicate operational feedback and improvement opportunities to management.

**What are we looking for?**

- Minimum 2 to 3 years of experience as a Waiter, preferably in the luxury sector.
- Strong leadership skills with a hands-on and service-driven approach.
- Passion for quality, guest satisfaction, and team development.
- Fluent in Portuguese and English; additional languages are a plus.
- Solid knowledge of F&B service, food handling, hygiene, and food safety.

**Requisitos** :

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