Collections Analyst
1 semana atrás
We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right. **Key Responsibilities**: - Reduce payment cycle and to ensure the customers respect the payment terms agreed; - Issue reminders in accordance with ConvaTec policies and procedures; - Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA’s; - Respond to general queries from customers regarding payments; - Research and verify receipt of payments and investigate residuals (shortpayments or overpayment); - Notify the Collections Team Lead regarding cash flow problems or unresponsive customers; - Identify and process refund requests; - Identify and process write-off requests; - Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA; - Prepare trackers and assist with starting legal procedures; - Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation;Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations; - Participate in review calls as needed; - Flag and required updates ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval **Skills & Experience**: - Experience in Collections, preferably > 3 years; - Practical knowledge of SAP, in transactions used by collections; - Good knowledge of Excel (pivot tables, graphs, formulas, etc.); - Knowing Power BI is a plus; - Working knowledge of collections processes; - Good knowledge of the entire OTC process; - Analytical Skills; - Previous experience working in a GBS environment (preference). **Soft Skills** - Good communication skills; - Autonomous, ready to take initiative and results oriented; - Continuous Improvement mind-set; - Good customer experience skills; - Team player. **Qualifications/Education**: - University Degree preferred; - Finance qualification preferred. **Languages**: - English: Speaking /Writing/Reading - C1/C2; - French and/or German: Speaking /Writing/Reading - C1/C2. **Working Conditions**: - Hybrid work model. Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you’ll find them. Stretch your thinking, and you’ll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before. This is a big step forward. This is work that’ll **move** **you. LI-SF1 LI-Hybrid **Beware of scams online or from individuals claiming to represent Convatec** **Equal opportunities** Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. **Notice to Agency and Search Firm Representatives** **Already a Convatec employee?
-
Credit Collections Analyst
Há 4 dias
Lisboa, Portugal Infinera Tempo inteiroCredit Collections Analyst - Contact customers in assigned region/accounts for past due, open issues and proactive invoice payments - Attend internal weekly collections meetings to review account status and recommend corrective actions on past due accounts - Follow through on actions at weekly collections meeting. Also work with Sales team to ensure assigned...
-
Ship-to-Bill Analyst
4 semanas atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroA leading international staffing agency in Lisbon is seeking a Finnish Ship to Bill Analyst to manage customer accounts and invoicing processes. The ideal candidate must possess a Bachelor's degree and have strong Finnish and English language skills. Responsibilities include overseeing accounts receivable, managing collections, and ensuring customer...
-
Head of Collections
Há 3 dias
Lisboa, Lisboa, Portugal Agoda Tempo inteiroAbout AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...
-
Data Analyst
Há 4 dias
Lisboa, Portugal Santander Tempo inteiroData Analyst - Trainee Collections & Recoveries Country: Portugal **Localização**:Lisboa **Descrição Geral da Função** A Área de Collection and Recoveries está a procurar um Trainee para reforçar a sua equipa com um perfil de Data Analytics, que trabalhará sob a supervisão do Manager da área. **Principais Responsabilidades** - Usar...
-
Lisboa, Portugal Johnson Controls Tempo inteiroAre you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for Dutch speakers who can also speak English to join our dynamic team in Bratislava, Slovakia. If you already have experience with order entry, validation or release, billing, dispute resolution, collections, or...
-
Collections Specialist
1 semana atrás
Lisboa, Portugal Organon Tempo inteiroJob DescriptionThe PositionWe are looking for a highly skilled Collections Specialist to join our finance team. This position involves managing customer accounts with more complex and sensitive collection processes. The ideal candidate will have significant experience in collections, strong negotiation skills, and the ability to handle high-risk accounts in...
-
Collections Specialist
2 semanas atrás
Lisboa, Portugal bioM?rieux BV Tempo inteiroThe Position We are looking for a highly skilled Collections Specialist to join our finance team. This position involves managing customer accounts with more complex and sensitive collection processes. The ideal candidate will have significant experience in collections, strong negotiation skills, and the ability to handle high-risk accounts in markets that...
-
Collections Specialist
4 semanas atrás
Lisboa, Portugal Organon LLC Tempo inteiroJob Description**The Position**We are looking for a highly skilled **Collections Specialist** to join our finance team. This position involves managing customer accounts with more complex and sensitive collection processes. The ideal candidate will have significant experience in collections, strong negotiation skills, and the ability to handle high-risk...
-
Sr Billing Analyst
1 semana atrás
Lisboa, Portugal Infinera Tempo inteiroInfinera is looking to hire a Billing Analyst to join the Global Billing Operations team. This role will report into the leader of the Global Billing function. In this role, you will be responsible on daily invoice activities of assigned customers. Key goals are to ensure invoicing timeliness and accuracy based on product shipment, projects milestone and/or...
-
Operations Analyst
2 semanas atrás
Lisboa, Portugal Pleo Tempo inteiro**Operations Analyst**: Location Lisbon Team Operations Excellence Pleo is on a mission to be _the_ global spending solution for forward-thinking teams everywhere. We’re looking for driven, curious and creative Builders to help us fuel and drive this mission as part of our Cash Flow Domain! As an Operations Analyst, you will work cross-functionally and...