German-speaking Customer Account Representative
2 semanas atrás
**German-speaking customer account representative in Lisbon**
Fixed Term - Full Time
Are you a German speaker? Do you love helping people, and you are passionate about the food industry? Become part of the first-class team of a leading technology company and process inquiries from private and business customers based in Germany and Switzerland.
**Customer Representative based in Lisbon (German Market)**
The company
This company services include ride-hailing, food delivery, package delivery, couriers and freight transportation.
**Profile**:
- You have excellent communication skills in German
- Fluent in English
- You are friendly, thoughtful and real
- Curious, problem solver and good listener
**Benefits**:
- Fixed-term, renewable employment contract with an initial duration of 12 months
- Subsequent extension for a further 12 months
- Possibility of permanent employment after 24 months
- Private health insurance from the signature of the employment contract
Relocation Package (only for international applicants)
- Pick-up from the airport and administrative support for your integration in Portugal
- Subsequent reimbursement of flight costs
- Free annual flight home
- Accommodation in a room in a company’s flat in Lisbon
- Free Portuguese courses, water sports, soft trekking and much more
- Intensive training of all new employees (four weeks)
- Full time position, Monday to Friday, in a shift system between 09:00 and 19:00
- Vacation days (22 days per year) and public holidays
- Vacation pay and Christmas bonus
- Work from a modern office in Lisbon
- International work environment
**Responsibilities**:
- Offer support for restaurants, private customers and couriers;
- Active contact through outbound calls to restaurants to start cooperation (onboarding);
- Support for using the tablet and the app, creating a restaurant profile and optimizing sales;
- Uploading menus and ensuring accurate data entry;
- Support restaurants with any further inquiries;
- Assisting the customer with questions about the order, delivery time, quality of the food, incomplete deliveries and any other inquiries;
- Support the couriers with different queries (wrong or inaccurate addresses, non-availability of the customer, and more).
Provide support for customers from sunny Lisbon and receive an extensive training and coaching sessions that will make you gain valuable experience to succeed in practically any job
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