Dutch-speaking Customer Service for a Fashion Brand
Há 4 dias
**Dutch-speaking Customer Service in Lisbon**
Are you a troubleshooting person and do you speak Dutch fluently? Want to be part of the fashion industry? We offer you an exciting position with great benefits and career opportunities in sunny Lisbon.
**Dutch-speaking Customer Service in Lisbon**
**About the Company**:
It's a leading, global, omnichannel specialty retailer of apparel and accessories for men, women and kids through five renowned brands. These brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style.
**The Profile**:
- You have excellent communication skills in Dutch with fluent English (B2)
- Strong focus on customer needs
- Able to balance a customer-oriented and a results-driven approach
- Strong communication, problem-solving, and active listening skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
**Your responsibilities**:
- Identify customers needs to diagnose and resolve problems
- Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, refunds
- Cross and upsell additional products
- Handle calls from customers who have ordered or bought product/s
- Offer support on queries regarding product availability
- Assist with click and collecting orders
- Ensures timely and efficient resolution of customers’ inquiries
**Benefits**:
- Full-time position
- Long-term contract
- Competitive salary + bonus
- Extra incentives and over achievement bonus
- Real growth opportunities to progress in your career
- Receive a bonus for referring your friends
- Possibilities to grow inside the company
Work for a new fashion company that aims to expand its business. Live in a vibrant and historical city, explore Lisbon and have the best time discovering new places and meeting new exciting people Don’t miss this chance to kick off an international career and move to sunny Portugal.
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