Supervisors - German and Dutch Markets

**Join our dynamic team and be part of something extraordinary**

Since our humble beginnings in 2020, we've grown exponentially, transforming from a small trio of pioneers to a thriving workforce of over 300 professionals in Lisbon. Now, as we expand our footprint to Barcelona and beyond, we're on the lookout for talented individuals to join us in various European countries, including Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and our beloved Portugal.

More than just a company, we're a tight-knit community dedicated to nurturing growth opportunities for all. Without our exceptional team, none of this would be possible. We take pride in fostering a collaborative environment where every member is valued and contributes to our shared success.

Are you ready to be part of something bigger? We're looking for dynamic and passionate individuals fluent in multiple languages to provide outstanding service to our clients and help create a positive workplace culture.

**Job Summary**:
We're seeking a dedicated and enthusiastic Supervisors to lead our German / Dutch markets team. In this role, you'll oversee a team of customer service representatives, ensuring top-notch support for our German / Dutch -speaking clients. Fluency in German is a must, and proficiency in another language is a significant plus.

**Key Responsibilities**:
**Team Leadership**:

- Inspire and develop a team of customer service representatives.
- Set clear performance expectations and provide ongoing coaching and feedback.
- Drive the team to achieve or surpass customer service goals and KPIs.

**Customer Support**:

- Handle escalated customer inquiries and address complex issues in German/Dutch.
- Monitor team performance to maintain high-quality customer interactions.
- Collaborate with colleagues to effectively address customer concerns.

**Training and Development**:

- Conduct training sessions to enhance product knowledge and customer service skills.
- Identify areas for skills improvement and implement necessary training programs.

**Reporting and Analytics**:

- Monitor and analyze team performance metrics.
- Prepare regular reports on team performance and recommend areas for improvement.

**Language Skills**:

- Fluency in German (Deutsch) / Dutch (Nederlands) is essential.
- Proficiency in an additional language is a strong advantage.

**What We Expect From You**:

- Bachelor's degree or equivalent work experience.
- Demonstrated experience in a supervisory or leadership role in customer service.
- Strong interpersonal and communication skills.
- Exceptional problem-solving and decision-making abilities.
- Ability to thrive in a fast-paced, dynamic work environment.
- Fluency in German (Deutsch) / Dutch (Nederlands) is required, with knowledge of another language as a bonus.
- Proficiency in English at a C1 level.

**What You Can Expect From Us**:

- Fully paid one-month onboarding period upon successful completion of training.
- Professional career progression and ongoing support for your development.
- A multicultural and inclusive environment with an outstanding workplace atmosphere.
- Team-building activities organized by our vibrant community.
- Competitive salary package, including transportation and work-from-home allowances if applicable.
- All necessary equipment provided by the company.
- Private medical insurance offered after the probationary period.

Location: Lisbon (Saldanha)

Contract Type: Non-Fixed Term Employment (permanent contract)

Start Date: Ongoing recruitment

**Job Type**: Full-Time

Ready to embark on this thrilling journey with us? Join our team today and be a part of our incredible growth story

**Job Types**: Full-time, Permanent

Pay: 1,500.00€ - 1,700.00€ per month

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

**Language**:

- German (Deutsch) (required)
- Dutch (Nederlands) (required)