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Italian Speaking Technical Support Positions In

2 semanas atrás

Lisboa, Portugal Europe Language Jobs Tempo inteiro

**Italian Technical Support Consultant -Lisbon Portugal**

Be part of a growing multinational company We Are looking for empathic and technically skilled problem solvers with a knack for digging to the root of problems and offering solutions As a Technical Support Representative, you will be responsible for addressing the questions and concerns of customers about our client’s products.

**What you will do**:

- Recommendations on how to use and configure Client products.
- Technical issues and fault diagnosis of Client products.
- Troubleshooting problems with Clients.
- Troubleshooting operations or system problems related to Client resources.
- Client console or official Client tools.
- Third-party software configuration guidance and troubleshooting related to Client products.
- Make outbound customer calls to promote and sell our service
- Create, maintain and update database of customers with complete information
- Consolidate existing customer base while building new customer base.
- Record outbound call history and customers’ responses in detail.
- Ensure customer follow-up all the time.
- Monitor competitors’ products or services and create selling strategies for their own products or services.

**REQUIREMENTS**

**Requirements**:
**What we are looking for**:

- Native level of Italian
- Previous sales or marketing experience.
- Strong written and oral business communication skills.
- Comfortable in goal driven environment and attaining goals with broader team
- Excellent communication and presentation skills, both written and verbal
- Goal oriented, self-motivated individual who is confident, competitive, tenacious and proactive
- Able to work independently, but within a team environment
- Strong business acumen with the ability to evaluate multiple business models
- Customer driven and focused on providing exemplary customer experience

**OFFER**

**What we offer**:

- Full-time position
- Market Conform salary
- Relocation package:

- Flight ticket
- Accommodation
- Intense specific sales training.
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Continuous training and certifications within Google products
- Bi-weekly, monthly or quarterly contests
- Employment with the world’s largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Contratto di lavoro: Tempo pieno

Lingua:

- italiano (Preferenziale)