HR Connect Administration Officer

HR CONNECT ADMINISTRATION OFFICER (12 MONTHS INTERNSHIP) (JOB NUMBER: 2205HRM11161) **About the job** - Part of a team of HR Connect Administration Officers, there are two elements to the role: (1) to provide exceptional customer service to employees, acting as the first point of contact for all HR queries and (2) to perform transactional processes throughout the employee life cycle in a timely and accurate manner. **Your Main Activities Are** - Act as the first point of contact in HR for employees, responding to and resolving queries across the full spectrum of HR activities - When appropriate, seek assistance from other areas of HR, maintaining ownership of simple queries to resolution and handing off complex queries efficiently - Process HR transactions using a range of HR systems - Responsible for the maintenance of employee data integrity on key systems - Develop and maintain a thorough understanding of the full range of HR policies and processes in order to deal with employee queries **Profile and Skills to Success** - Ability to use a range of software and tools, and develop an understanding of HR systems - Understanding of HR policies and processes - Awareness of employee relations matters and HR operational processes - Excellent written and verbal communication in English - Excellent interpersonal and communication skills and strong client focus - Ability to plan and deliver results in a reactive/proactive customer service environment - Attention to detail and quality awareness - Ability to work on several tasks concurrently - Passion for client service and commitment to operational excellence **Why joining BNP Paribas?** - **Leading banking institution** BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe. - **Our presence in Portugal** Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses. - **International reach** Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: - **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines; - **Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services; - **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients. - **Diversity and Inclusion commitment** - **Commitment towards work/life balance** At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working. - **Remote Working Conditions** At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. - In case you are selected for this role, further documentation will be requested to support your hiring process. **Primary Location**: PT-11-Lisbon **Job Type**: Internship **Job**: HUMAN RESOURCES **Education Level***: Bachelor Degree or equivalent (>= 3 years) **Experience Level***: Beginner **Schedule**: Full-time **Entity***: PRT - CIB