Service Manager
1 semana atrás
**Who are we**:
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.
- Neotalent, the responsive people._
Find out more about us at
**Role Overview**:
We are looking for a **Service Manager** to join a multinational in the energy sector, with a strong presence in the Iberian market. It has a solid culture focused on innovation and digital transformation - offices in Lisbon (hybrid).
**What you will do**:
- Service Level Management and Quality of Service reporting and governance
- Continuous Improvement Plans (CIP);
- Lead Major Incident Management process;
- Escalation point for entities;
- Collaboration with main stakeholders on Product Roadmap, SLM and other key activities and events impacting Service levels;
- Collaboration within the Product for the delivery Processes improvement and standardization (Incident, Service Request, Changes and Problems);
- Support Product Manager in the Product Roadamp definition and follow-up;
**What you are like**:
- At least 2 years of work experience as a Service Manager;
- Experience with ITIL;
- Animate and autonomously lead meetings.
- Prepare management presentations and exec summaries;
- Strong team collaboration spirit;
- Strong communication expertise;
- Rigorous and autonomous;
**Why join us**
- Work on challenging projects for big clients
- Learn more about emerging technologies
- Possibility of working remotely
- Design your career plan
- Access to continuous training and certifications
- Evolve through our internal mobility program
- and much more
**To apply**:
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