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Front of House

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**Join the Aethos Community - Hospitality with a Purpose**

At Aethos, we believe in extraordinary places, passionate people, and meaningful connections. Hospitality should inspire and uplift—leaving a lasting impact on mind, body, and soul. That’s why we carefully choose our locations and build teams that seek more than just a job—they thrive in a true community.

Aethos is all about sustainability, well-being, and the luxury of time and space. We create escapes from the ordinary, offering a sanctuary from the stresses of modern life. Our goal? To redefine hospitality—building a place where both guests and team members feel at home, inspired, and connected.

**About the Aethos Club**

Located in the vibrant Anjos district of Lisbon, the **Aethos Club** is an exclusive members’ space where community, creativity, and well-being come together. Combining co-working, private events, wellness programming, and curated F&B offerings, the Club is designed to feel like a second home—warm, inspiring, and deeply personal.

Here, we cultivate a community of curious, generous, and engaged individuals seeking connection and meaningful experiences. Every detail matters, and every interaction contributes to a sense of belonging.

**The Role**

Do you thrive in environments where human connection is at the heart of everything? Are you naturally welcoming, highly organized, and passionate about creating memorable moments? Do you love being the face of a community?

We are looking for a **Front of House** professional to join our team at the Aethos Club Lisbon.

You will be the first point of contact for members and guests—setting the tone for every visit and ensuring a seamless experience from arrival to departure. From coordinating check-ins and supporting events to driving internal sales and managing membership interactions, you will play a vital role in shaping the daily energy of the Club.

In this position, you will work closely with the Club Manager, the Operations team, and the Member Experience team, ensuring that every touchpoint reflects our values of kindness, generosity, and curiosity.

**Essential Job Functions and Responsibilities**:

- **Member & Guest Experience**
- Welcome and check in members, guests, and event participants
- Conduct guided tours and present membership options
- Provide personalized support, ensuring every visit feels effortless, warm, and memorable
- Maintain service excellence and uphold 5-star hospitality standards

-**
Membership & Sales Support**
- Drive and follow up on internal sales (F&B and memberships)
- Support membership inquiries, renewals, and onboarding of new members
- Keep databases, CRM systems, and membership reports up to date
- Support efforts to convert visits into long-lasting member relationships

-**
Event Coordination**
- Support the planning, coordination, and execution of Club events
- Assist with setup, hosting, and guest flow management
- Communicate with vendors, partners, and internal teams to ensure flawless events

-**
Operational Excellence**
- Oversee daily front desk operations and ensure the Club ambiance is always at its best
- Liaise with Operations, F&B, and Experience teams to ensure cross-functional alignment
- Assist with general administrative tasks related to membership and Club operations

**Your Requirements and Qualifications**:

- **Fluent proficiency in Portuguese is mandatory** (both spoken and written)
- Strong command of English; additional languages are a plus
- Experience in hospitality, co-working, private clubs, or similar guest-facing environments
- Excellent communication and interpersonal skills
- A proactive, organized, and detail-oriented mindset
- Comfortable with sales, targets, and performance tracking
- Familiarity with CRM or membership management systems (preferred)
- Flexible availability, including evening shifts during events

**What We Offer**:

- **What We Offer**
- Work-life balance with flexible staffing accounts
- Development and learning sessions
- Attractive growth opportunities in a high-growth environment, both domestically and internationally
- Family & Friends hotel rates
- Free gym & spa usage at any of our hotel destinations
- Close collaboration with the Aethos leadership teams

** Why This Role Matters**

This position is the engine of the Aethos Club experience.

As Front of House, you are not only our ambassador—you are our connector and our closer. You embody the blend of 5-star hospitality and community-building that defines the Aethos spirit.

Your role is essential in:

- Creating powerful first impressions
- Building genuine relationships with members and guests
- Ensuring seamless operations across the Club
- Driving sustainable revenue through meaningful service and thoughtful engagement

You help transform visits into lasting memberships and everyday interactions into extraordinary moments.