Retail Performance Lead

Há 5 dias

Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

We are seeking a passionate and results-driven Senior Team Lead, Store Management to oversee and guide Store Managers across five markets. In this pivotal role, you will ensure optimal store profitability, foster people development, and drive seamless operational processes to achieve outstanding sales performance and customer experience.

**What we're looking for**:

- Lead and develop two Team Leads responsible for Store Management, ensuring strong people leadership, clear priorities, and consistent execution across 15 stores in 5 markets (Germany, Netherlands, Portugal, Spain and UK.
- Indirectly oversee Store Managers through your Team Leads, supporting performance, engagement, and operational excellence across all stores
- Drive retail performance across markets (sales, conversion, customer experience, cost efficiency) and steer improvement actions together with Team Leads
- Ensure retail standards, processes, and ways of working are clearly defined and consistently applied across stores
- Act as a key link between Retail Ops, HQ teams, and store leadership to ensure alignment and smooth execution
- Support new store openings, ramp-ups, and stabilization phases from an operational and leadership perspective
- Track KPIs, analyze trends, and use data to guide discussions, priorities, and decision-making
- Contribute to building a strong, scalable retail leadership culture focused on accountability, clarity, and customer experience

**Who we're looking for**:

- You have experience in **multi-store retail operations** or regional retail roles
- You have **people leadership experience**, ideally leading Team Leads, Area Managers, or similar roles
- You are comfortable managing performance through others, not just directly
- You’re structured, data-aware, and confident working with KPIs and operational metrics
- You work well cross-functionally and can influence stakeholders without relying on hierarchy
- You’re hands-on, pragmatic, and comfortable in a scaling environment
- You’re fluent in English; **German is a plus**:

- You’re open to occasional travel

**What we offer**:

- Pet-friendly office environment.
- Discounts on our products.
- Health insurance, including dental.
- 24 vacation days.
- A multicultural and international work environment.
- Company events that are actually enjoyable and build meaningful connections.
- Ownership, trust, and support from day one to grow your career.

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