System Adm. Supp.for Academy Learning Environment

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Background**

The NATO Communications and Information Academy (NCI Academy) located in Portugal, Belgium and The Netherlands reinforces NATO's technological edge through excellence in Cyberspace learning.

The NCI Academy has the Academy Learning Environment, which is the toolset associated with all back-end learning and development activities, the transfer of knowledge from trainers to students and the support of the student learning process. To secure the Academy Learning Environment, there is a team responsible for all activities related to the operation and maintenance of this infrastructure. In addition to setting up courses, maintaining them and deploying them as they iterate, the team is also responsible for running projects to ensure that the Academy Learning Environment is state of the art.

**Role Duties and Responsibilities**
- Regularly update and patch all software systems to ensure they are secure and up to date
- Implement strong security protocols such as multi-factor authentication, access control and data encryption to protect sensitive data.
- Monitor the network for performance issues and suspicious activity and promptly respond to security threats
- Regularly backup critical data and test the restore process
- Develop and maintain documentation and procedures for IT processes and systems to ensure consistency and efficiency
- Enhance and support the ALE virtualization platform
- Automate repetitive tasks and implement monitoring tools to reduce workload and improve efficiency
- Proactively identify and resolve issues before they become a problem
- Continuously evaluate and optimize the IT infrastructure to ensure it meets the Academy's' needs and goals.
- Provide User Support
- Performs other duties as may be required.
- Documentation of IT processes and procedures, including system configurations and network diagrams.
- Recommendations for improvements of security procedures and technologies.

**Essential Skills and Experience**
- Fluent in English and must be able to read and write technical and user documentation.
- Experience in Microsoft computer network architecture and maintenance.
- Experience working with virtualization technologies including VMWare.
- Experience in creating technical documentation.
- Experience in network and system security.
- Experiencing in computer scripting.
- Recent experience on performing low level system administration tasks on a NATO accredited system.
- Recent experience in working with a system adhering to NATO security guidelines.

**Desirable Skills and Experience**
- Experience in administering a network within the NATO enterprise.
- Good technical knowledge of NATO CIS Security governance and policy for local area network and enterprise networks.
- Cybersecurity training and/or certifications, such as