Vendor Management Officer

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Whom we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems that NATO's military commanders use to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA is critical in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains, and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and, when required, stand together in the face of attack under Article V.

To provide these critical services in the modern, evolving, dynamic environment, the NCI Agency must build and maintain a high-performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)s, Military (Mil), and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and comprise approximately 15 percent of the workforce.

**Duties and Role**
- Orchestrates the preparation and submission of Statements of Work (SOW) and Requests for Quotes and associated documents, and contributes to source selection according to the defined procurement strategy, and follow on contractor on-boarding and support;
- Takes responsibility for understanding and documenting NCI Academy requirements and needs, collecting data, delivering analysis, providing reports, and problem resolution.
- Ensures that realistic learning support sourcing plans and timelines are established and maintained with ACQ and that there is regular and accurate communication to internal and external entities involved in the process.
- Takes part in setting the quality and performance criteria and ensures quality reviews occur on schedule and according to defined processes and procedure.
- Ensures that project and/or contract deliverables are completed within agreed cost, schedule, scope, and quality, including management of any change requests using appropriate processes.
- Provides support to the Vendor Services Manager and takes appropriate action where work processes and timelines deviates from agreed levels.
- Put in place the right resource management and ITIL principles, tools, processes, and resources (including funds) for the successful delivery and reporting of service delivery contracts across the NCI Academy.
- Monitoring and execution of identified budgets, making sure the budget is used effectively and efficiently and that the creation of Purchase Requisitions through to the receipting and control of the time accounting for resources supporting delivery of the service are processed within agency quality standards and timelines.
- Coordination with enabling and/or supporting Organisational Units and services for the allocation of capacity needed to deliver of the service including instructors both internal and external to the NCI Academy and commercial training providers.
- Track service metrics, under the guidance of NCI Academy Portfolio Management Branch, in order to maintain the agreed value to customer.
- Negotiate contracts, terms, and conditions with suppliers to secure favourable pricing, quality, and delivery terms.
- Build and maintain strong relationships with learning design, development and delivery suppliers to ensure consistent and reliable supply of services.
- Monitor supplier performance and conduct regular reviews to identify opportunities for improvement and risk mitigation.
- Deputize for higher-grade staff, if required.
- Performs other duties as may be required

**Requirements**:

- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience;
- A minimum of 2 years' experience in managing services and projects;
- Experience in de