Homeoffice/ Remote/ French/ Français
Há 7 dias
**Project details**:
- Start on **16/01 - last minute job offer**:
- **FULLY Remote work all over the Portugal (except island)**:
- Recruitment & hiring process 100% online
**Client**:
Our client is a prominent travel platform that connects travelers with unique accommodations worldwide. With a mission to create a sense of belonging anywhere, they empower hosts to share their spaces and offer a diverse range of listings, from cozy apartments to luxury villas. The platform fosters community and promotes sustainable tourism, redefining the travel experience for millions.
**Your responsabilities**:
- **Composing empathetic, tailored messages** when interacting with users
- **Investigating and resolving complaints;** documenting circumstances, conducting investigations, and justifying resolutions
- **Processing insurance policy** administration or cancellation requests
- **Handling escalated or urgent calls**with potentially upset customers
**Our expectations**:
- You speak **French** in proficiency
- Fluent English level (C1)
- You already live in Portugal
- Self-motivation and a collaborative spirit to thrive in our dynamic team.
**Main duties**:
- **Start date: 16/01**:
- Working schedule - 2 Shifts : Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays, 2 rotational days off
- **FULLY Remote work all over the Portugal (except island)**:
- Full time employment, 6 months fixed-term renewable contract
- Private Health insurance with a dental plan (after 6 months of the contract)
- Training is provided at the beginning of the work
**Competitive salary and remuneration system**:
- basic salary**:895€ gross** x 12months +**2 extra** salaries per year
- **up to 100€ gross** monthly performance bonus,
- **55€ gross project bonus**/ month
- meal allowance**:7,23€ NET/working day (voucher)**:
- transport allowance**:20€ / month**
French #CustomerService #Lisbon #Oriente #Francês #Lisboa #Francophone #Français
Type d'emploi : Temps plein
Rémunération : 1 044,00€ à 1 164,00€ par mois
Question(s) de présélection:
- Your current location:
- When is the closest possible date to start for you?
- Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
Langue:
- français min C2 (Requis)
- anglais min C1 (Requis)
Date de début prévue : 16/01/2025
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