Customer Support Specialist
Há 5 dias
We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer. - **Fast and easy recruitment process**: - **The training will be fully paid** We are looking for passionate **Customer Support Specialists** to join our international hospitality team in Portugal In this role, you will be the first point of contact for guests, assisting with hotel reservations and ensuring every interaction is smooth, professional, and guest-oriented. Your mission is to deliver exceptional service while converting inquiries into bookings. **What you’ll do**: - Handle inbound calls in Italian, assisting guests with reservations and hotel inquiries - Provide detailed information on prices, room types, services, payments, and loyalty programs - Match guest needs with the right hotel offers, ensuring a personalized booking experience - Convert calls into confirmed reservations using proactive sales and hospitality techniques - Guarantee a seamless guest journey and build long-term loyalty **To succeed in this role, you will need**: - Fluency in **Italian language (must be at least C2**) - Communicative level of **English language**(**at least B2**) - Previous experience in **hospitality, sales, or reservations** is highly valued - **You live in Lisbon or you are ready to relocate**: - Ability to communicate clearly and effectively **What you will gain**: - **Base salary: 1380€ gross per month**: - **Base salary with accommodation (room in shared apartment with bills included): 1050€ - only if you are currently living at least 100km away from Lisbon**: - **You will also receive payment for completing the training** **Benefits and employment** - The first contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one) - Public and Private health insurance provided by the employer **IF YOU ARE MOVING FROM ABROAD**: - Airport pick-up and administrative assistance with your registration in Portugal; - Refund of the flight expenses after 9 months after the 1st day of hiring; - Fully paid Accommodation in the city; - Integration activities: Portuguese lessons, sports and other opportunities for integration - **Note: EU citizenship or full working rights are required**_ - Are you ready to embark on a new journey in your career?_ ?PORld> Pay: 1,040.00€ - 1,380.00€ per month Application Question(s): - Do you live or want to relocate to Portugal? - When can you start working? **Language**: - Italian (required) - English (required)
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Portugal HRM Institute for RealRec Tempo inteiro**Location**: Lisbon, Portugal **Contract Type**: Full-time, Office-based **Working Hours**: 40 hours per week, rotational shifts (Monday-Sunday, 07:00-22:00, 8 hours/day + 1-hour lunch break) We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content...
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Portugal HRM Institute for RealRec Tempo inteiroWe are recruiting on behalf of our client - one of the world’s leading outsourcing companies providing customer service, technical support, and content moderation services. The company operates in many European markets, including Portugal. The contract will be signed directly with the Portuguese employer. **About the Role** We are looking for talented...
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Customer Support Agent
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