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**Location**: Lisbon, Portugal **Contract Type**: Full-time, Office-based **Working Hours**: 40 hours per week, rotational shifts (Monday-Sunday, 07:00-22:00, 8 hours/day + 1-hour lunch break) We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. **About the Role** We are looking for a **Spanish-speaking Customer Service Specialist** to join our team in Lisbon, providing high-quality support to customers using advanced medical devices for diabetes management. **Key Responsibilities** - Offer clear, accurate information on products and services - Deliver empathetic, customer-focused service at all times - Guide customers on effective use and maintenance of their devices - Record all interactions in the SAP CRM system accurately - Escalate unresolved issues to appropriate internal teams - Collaborate with 2nd Level Support and cross-functional departments - Manage complaints and product returns according to company procedures - Proactively follow up with customers to ensure satisfaction **Requirements**: - **Spanish**: C2 level (native or equivalent) - **English**: B2 level or higher - Strong communication skills with an empathetic approach - Ability to work in a fast-paced, solution-oriented environment - Previous customer service experience preferred, especially in healthcare or technical support - Good IT skills and familiarity with CRM tools (SAP experience a plus) **What We Offer**: **With Company Apartment**: - Base Salary: €768.00 - Christmas Allowance: €64.00 - Holiday Allowance: €64.00 - Meal Allowance (€7/day): €154.00 - **Total Gross Cash**: €1,050.00 **Without Company Apartment** - Base Salary: €943.00 - Christmas Allowance: €78.42 - Holiday Allowance: €78.42 - Meal Allowance (€7/day): €154.00 - **Total Gross Cash**: €1,253.83 If you are passionate about helping people and delivering exceptional customer service, we would like to hear from you. ?PORld> Pay: 1,050.00€ - 1,254.00€ per month Application Question(s): - When can you start working? - Do you have full working rights to work in Portugal? **Language**: - Spanish (required) - English (required)
